Manager, Salesforce
Leads Salesforce team while hands-on architecting solutions, developing Apex/LWC code, managing integrations, and driving platform strategy. Requires 7+ years Salesforce experience including 3+ years development, 2+ years leadership, and key certifications.
Responsibilities
As an Individual Contributor (≈50–60%)
- Own Salesforce architecture decisions: data modeling, SFDC Org strategy, integration patterns, and platform scalability.
- Write and review production-grade Apex code, including triggers, batch jobs, queueable methods, and platform events.
- Design and build Lightning Web Components (LWC) and custom UI solutions for complex business workflows.
- Architect and implement REST/SOAP API integrations between Salesforce and third-party systems (CCaaS, iPaaS, SpotHero's internal systems, etc.).
- Lead technical design sessions, document solution architectures, and establish development standards and coding best practices, including quality, observability, testing, security, and performance.
- Perform release management: manage sandbox environments, deployment pipelines (Salesforce CLI, CI/CD), and change sets.
- Evaluate and govern AppExchange solutions and third-party managed packages using a structured decision framework.
- Act as the final technical escalation point for complex Salesforce issues, root cause analyses, and platform outages.
- Maintain thorough technical and functional documentation for all Salesforce solutions in Confluence.
As a People Manager (≈40–50%)
- Hire, onboard, and develop a team of Salesforce Administrators and Developers; set clear expectations and growth paths.
- Run regular 1:1s, performance reviews, build individual development plans, and hold career development conversations; identify coaching opportunities and training needs.
- Define, maintain, prioritize, and deliver the quarterly Salesforce roadmap in partnership with the Senior Director, Product, Operator League and cross-functional stakeholders.
- Translate business priorities into sprint-ready technical work; own ticket creation and hydration in Jira; run team planning, stand-ups, and retrospectives.
- Foster a culture of ownership, technical excellence, and continuous improvement within the Salesforce team.
- Collaborate with Sales Enablement to build SFDC training programs that drive end-user adoption across Marketplace teams.
- Manage vendor relationships with Salesforce (Support, Account Manager, Solution Engineer) and SaaS integration partners.
- Build and enforce a security and governance framework: profiles, permission sets, field-level security, connected apps, sharing rules, and audit trails.
Requirements
- Bachelor's Degree in Computer Science, Information Systems, or equivalent experience.
- 7+ years of Salesforce experience, with at least 3 years of hands-on Apex / LWC development in production environments.
- 2+ years leading, managing, or mentoring a team of Salesforce professionals (admins, developers, or both).
- Deep expertise across all three Salesforce disciplines:
- Architecture: org design, data modeling, integration patterns, governor limits.
- Development: Apex (OOP, async, test frameworks), LWC, SOQL/SOSL, REST/SOAP APIs, platform events.
- Administration: flows, process automation, profiles/permission sets, reports/dashboards, security model.
- Salesforce Platform Developer I (PD1) required; Platform Developer II (PD2) and/or Application Architect strongly preferred.
- Salesforce Admin Certification (ADM201) required; additional certifications (Advanced Admin, System Architect) a strong plus.
- Proven track record designing and delivering enterprise-scale Salesforce integrations using REST/SOAP APIs and middleware platforms.
- Hands-on experience with Salesforce DevOps tooling: Salesforce CLI, Git, CI/CD pipelines (GitHub Actions, Copado, Gearset, or equivalent).
- Strong command of relational database design and SQL; experience querying data warehouses alongside Salesforce data.
- Demonstrated ability to run technical roadmap planning and prioritize competing demands across multiple stakeholder groups.
Nice-to-Haves
- Experience with Contact Center as a Service (CCaaS) platforms (Talkdesk, Genesys, Five9) and their Salesforce integrations.
- Familiarity with low-code integration (iPaaS) tools (Retool, MuleSoft, Workato, Zapier) connected to Salesforce.
- Experience in marketplace or SaaS environments.
- Salesforce Marketing Cloud, Experience Cloud, or Revenue Cloud development experience.
- Exposure to Salesforce Health Check, Shield, or Event Monitoring for enterprise governance.
Compensation (Illinois)
- Base salary: $124,400 - $155,000 plus discretionary bonus and leading total rewards package.
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