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Luxury Travel Concierge

110k – 130kUnited StatesRemote3+ YOE
Summary

Owns end-to-end luxury travel planning and concierge services for UHNW clients, handling complex bookings across hotels, flights, villas, cruises, and dining with exceptional service standards.

About the role

What you’ll do

  • Own the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise, dining, and ground, from first request to on-trip support
  • Leverage Atlas's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and access that members can't get on their own
  • Handle last-minute, complex, and high-stakes requests with the same standard as planned ones: speed and quality are never in competition
  • Keep every member interaction crisp and professional across all channels, with response times that match the expectations of people who move fast
  • Maintain spotless booking records and airtight follow-through: nothing falls through the cracks

Who you are

  • You have taste and you know the product: Aman vs. Rosewood, which airline flies the best business class, which villa market needs six months' lead time
  • 3+ years in luxury travel, high-end hospitality, or a concierge environment
  • Fast, organized, and calm when everything is happening at once
  • A natural communicator who matches the tone and expectations of sophisticated, demanding clients
  • Available for rotating shifts including evenings and weekends

How success is measured

  • Member satisfaction: positive qualitative feedback from members, measured through direct member reviews and internal quality audits
  • Booking accuracy: 98%+ error-free confirmation rate across all reservation types, with zero uninstructed cancellations or no-shows resulting from concierge error
  • Response & Resolution Time: Consistent acknowledgment of member requests within SLA windows and full resolution without escalation
Skills
Luxury Travel PlanningConcierge ServicesHotel BookingsFlight ReservationsVilla RentalsCruise BookingsDining ReservationsVirtuoso NetworkClient CommunicationHigh-Net-Worth Client Service