What you’ll do

Own the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise, dining, and ground, from first request to on-trip support
Leverage Atlas's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and access that members can't get on their own
Handle last-minute, complex, and high-stakes requests with the same standard as planned ones: speed and quality are never in competition
Keep every member interaction crisp and professional across all channels, with response times that match the expectations of people who move fast
Maintain spotless booking records and airtight follow-through: nothing falls through the cracks

Who you are

You have taste and you know the product: Aman vs. Rosewood, which airline flies the best business class, which villa market needs six months' lead time
3+ years in luxury travel, high-end hospitality, or a concierge environment
Fast, organized, and calm when everything is happening at once
A natural communicator who matches the tone and expectations of sophisticated, demanding clients
Available for rotating shifts including evenings and weekends

Member satisfaction: positive qualitative feedback from members, measured through direct member reviews and internal quality audits
Booking accuracy: 98%+ error-free confirmation rate across all reservation types, with zero uninstructed cancellations or no-shows resulting from concierge error
Response & Resolution Time: Consistent acknowledgment of member requests within SLA windows and full resolution without escalation