Incident Management Engineer
New York, NYHybrid
Summary
Leads response to critical product outages by triaging, troubleshooting, and coordinating resolutions across teams. Requires technical background in CS/Engineering, strong problem-solving, and comfort with 24/7 on-call in fast-paced environments.
About the role
Core Responsibilities
- Develop a deep understanding of Palantir’s product and delivery ecosystem.
- Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers.
- Diagnose, resolve, and prevent issues encountered in the field.
- Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation.
- Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.
What We Value
- Excellent problem solving skills.
- Comfort working in a fast paced environment.
- Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team.
- Experience with scripting, automation, or data analysis a plus.
What We Require
- Background in Computer Science, Engineering, Information Systems, Incident Management, or other technical field.
- Willingness and interest to travel to other Palantir locations on occasion.
Skills
Incident ManagementScriptingAutomationData AnalysisTroubleshootingOn-call RotationProblem Solving