What You’ll Do

Support ongoing updates and maintenance of customer-facing document workflows and templates
Assist internal teams with escalated document-related requests and configuration changes
Ensure accuracy, consistency, and quality across document processes
Investigate and resolve document, workflow, and platform-related issues
Identify opportunities to improve workflows, reduce inefficiencies, and standardize processes
Help capture and organize institutional knowledge to support long-term scalability
Partner with Customer Success, Implementation, Product, and Engineering teams to support operational initiatives
Provide feedback on recurring customer challenges and enhancement opportunities
Serve as a resource for internal teams on document and workflow-related questions

What We’re Looking For

2+ years of experience in technical support, SaaS operations, onboarding, or document management
Experience with e-signature or workflow platforms such as DocuSign or Adobe Acrobat Sign
Strong troubleshooting and communication skills
Highly organized with strong attention to detail
Comfortable working across technical and non-technical teams