Essential Functions

Receive digital tickets and fill prizes according to source and procedures
Communicate with players regarding prizes as needed including inquires and delivery status
Ensure internal knowledge base articles are up to date according to process for Modo Box redemption
Provide reporting information upon request
Utilize previous experience to provide feedback and recommendations to optimize and maximize fulfillment efforts

Required Knowledge, Skills, and Abilities

Previous eCommerce fulfillment experience required
Supervisory experience is preferred
Strong analytical skills with the ability to interpret data and make data-driven recommendations.
Excellent communication and interpersonal skills, with the ability to provide constructive feedback effectively.
Strong organizational and time management abilities.
Empathetic and player-focused mindset.
Proactive problem-solver with a passion for improving processes and player experiences.
Ability to work cross-functionally while being an advocate for our players, and your team.
Excellent written and verbal communication skills, including the ability to communicate complex/technology issues simply. Serves as an effective subject matter expert to cross-functional teams.