Duties

Collaborate with global manufacturing partners to ensure consistent product quality and drive continuous quality improvements across manufacturing sites
Oversee sustaining quality improvement and manage the Early Field Failure Analysis (EFFA) program
Lead failure analysis of field returns and ensure effective use of quality analytics to drive corrective actions and process improvements
Conduct periodic audits and drive corrective/preventive actions (CAPA) to mitigate risks
Work closely with contract manufacturers, suppliers, and internal stakeholders to improve product quality and reliability
Lead and manage a team of field quality engineers to drive quality initiatives across multiple sites
Develop and manage the Early Field Failure Analysis (EFFA) program to identify root causes of early-life failures
Oversee Level 0 and Level 1 failure analysis and escalate complex failures for deeper investigation
Implement structured 8D, Fishbone, and DMAIC methodologies for failure analysis and resolution
Manage and mentor failure analysis teams to ensure structured problem-solving and knowledge-sharing
Lead data-driven quality improvement efforts by analyzing field return data, manufacturing defect trends, and customer feedback
Develop and maintain dashboards and KPIs to track field quality performance
Work with engineering and operations teams to translate failure insights into design and process improvements
Partner with Product Design, NPI Hardware Quality, Reliability Engineering, and Operations to enhance product durability and manufacturability
Provide technical guidance on failure mechanisms and drive corrective actions with engineering teams
Support supplier and contract manufacturer quality teams in resolving systemic issues

Requirements

Bachelor's degree in Engineering (Mechanical, Electrical, or Industrial) or related field (or foreign degree equivalent)
At least 8 years of experience in quality engineering, failure analysis, or field reliability within a high-volume manufacturing environment
At least 8 years of experience with FA methodologies (5Why, 8D, DOE, Pareto Analysis and FMEA)
At least 8 years of experience with failure analysis tools including X-ray, FTIR, SEM/EDS, and thermal analysis
At least 8 years of experience with data analytics and statistical software (JMP, Minitab, Python, SQL, or similar)
At least 8 years of experience working with contract manufacturers and suppliers in global regions
At least 8 years of experience managing projects and driving cross-functional initiatives
At least 8 years of experience with Six Sigma or Lean Manufacturing methodologies
At least 8 years of experience with ISO 9001, 13485, and regulatory compliance requirements
At least 3 years of experience managing and developing teams in consumer electronics, wearables, or medical device industry
Up to 30% travel required to visit international manufacturing plants