Key Responsibilities

Onboarding & Profile Completion: Guide new experts through the signup and onboarding process, ensuring profiles are complete and optimized for a successful launch.
Social Media Launch Coordination: Coordinate with experts to develop and schedule social media announcements, and draft compelling social media assets to maximize engagement and visibility.
Community Engagement & Relationship Management:
- Maintain and strengthen relationships with experts by encouraging additional social posts and nurturing a community of engagement.
- Identify opportunities for experts to refer other key individuals to the platform, supporting organic growth and quality referrals.

Qualifications

2+ years of experience in community management, social media, or a customer success role, preferably within a tech or online platform environment
Exceptional interpersonal and communication skills, with a knack for building and maintaining relationships
Experience coordinating social media content and engagement strategies
Goal oriented with a track record of exceeding targets
Familiarity with CRM software and willingness to build processes
Strong problem-solving skills and the ability to think critically and creatively
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
High degree of adaptability
Ability to work in the office 3 days per week