Project Management

Be highly organized and drive documentation, metrics, and task execution
Be a builder of systems and processes to improve implementation, as well as post implementation success
Lead calls, both internally and externally to create and manage the integration plan for software partners
Build AI tools and agents to automate and hyperscale projects
Be relentless about process optimization

Technical Expertise

Track and Report on Project Logs, Key Performance Indicators (KPIs), and drive continuous improvement
Be able to work closely with customers that have a wide array of knowledge and experience with payments
Create innovative approaches to integration process where necessary, be able to demo product and solutions and put yourself in the seat of the customer to understand how payments works for them in their business
Transfer integration plan into ongoing production reference documentation for the partner and internal support teams

Be a gravitational leader, not just to those on your team but also side to side across other teams
Gain a level of expertise and awareness of all areas of the operational side of the business
Work closely with Sales Team to ensure the information at the top of the funnel sets up the customer for a successful implementation and work with Customer Success team to ensure that customers have a perfect path forward as they leave the implementation journey
Work closely with product team to become an expert on piloting and implementing cutting edge fintech products

8+ years of professional experience, including 4–6+ years leading complex customer implementations or onboarding programs in SaaS, fintech, or API-driven platforms, with at least 3 years managing teams
Experience in embedded payments or finance highly preferred, or adjacent experience in a high growth enterprise software platform
Proven leadership experience, managing teams, with quantifiable performance improvement
Working understanding of APIs, SDKs, webhooks, various other platform integration concepts
Experience with payment processing concepts including payment acceptance, vendor payables, tokenization, PCI compliance, and transaction flows
Skills building AI driven processes, agentic workflows and automations
Strong communication and interpersonal skills and an ability to communicate complex ideas in a structured and user-friendly way to an audience of C-Suite enterprise clients as well as engineers at early stage startups
Extreme ownership over everything in your domain
Self-starter who is resourceful and able to independently run work streams, and also willing to be scrappy and think of creative solutions
Leadership experience in a player/coach type of role is a plus, or natural ability to guide and influence others
Demonstrate humility and honesty with an open mind for feedback
Intellectually curious, ask questions before making assumptions, seek out innovation, find unique solutions to complex problems, speak with a high level of confidence