Responsibilities

Architect and evolve the end-to-end Brand and Creative operating model across intake, prioritization, production, and delivery
Establish governance frameworks, operational standards, and planning processes that enable scalable execution across Brand and Marketing
Serve as a strategic partner to leadership on organizational design, operational scalability, production strategy, and creative resourcing models
Lead resource, capacity, and budget planning aligned to quarterly and annual go-to-market priorities
Drive prioritization, scope management, and operational tradeoff decisions to protect execution quality, team focus, and organizational efficiency
Develop scalable resourcing strategies across internal teams, agencies, production vendors, and freelance partners
Build and scale Production as a strategic operational function supporting global creative execution across campaigns, content, photo/video, digital, and brand initiatives
Own the strategy and evolution of the creative technology ecosystem, including project management systems, workflow automation, localization processes, and digital asset management infrastructure
Oversee end-to-end creative production and delivery across channels, ensuring work is delivered on time, on brand, and aligned to global business needs
Establish KPIs and reporting frameworks that improve visibility into operational performance, delivery effectiveness, team utilization, and production efficiency
Lead continuous improvement initiatives across workflows, tooling, automation, and AI-enabled operational processes
Build and lead high-performing Brand Operations and Production teams, fostering a culture of clarity, accountability, collaboration, and operational excellence

Requirements

10+ years of experience in creative operations, marketing operations, production operations, agency operations, or related operational leadership roles within high-growth, multi-channel organizations
Demonstrated experience building and scaling operational systems that support creative, brand, or marketing organizations
Proven success leading resource planning, prioritization, and cross-functional execution across complex initiatives and stakeholder groups
Experience establishing governance frameworks, operational rigor, and scalable workflows within matrixed organizations
Strong understanding of integrated production workflows across campaigns, content, photo/video, digital, and global brand initiatives
Experience overseeing multi-channel creative production across internal teams, external agencies, production partners, and freelance networks
Strong operational judgment with the ability to navigate ambiguity, manage competing priorities, and drive execution at scale
Experience implementing workflow automation, tooling enhancements, and AI-enabled operational improvements
Proficiency with project management platforms, workflow systems, and digital asset management tools
Exceptional communication, organizational, and cross-functional collaboration skills
Strong commitment to embracing and leveraging AI tools in day-to-day tasks

Nice-to-Haves

Experience with AI-enabled operational processes and workflow automation