Responsibilities

Lead, develop, and scale a high-performing team of project managers, technical engineers, and implementation consultants supporting Fluency for Imaging and Fluency Direct deployments.
Oversee end-to-end implementation delivery of Fluency for Imaging across the United States, Canada, and Europe, ensuring adherence to scope, budget, and timelines.
Oversee implementation of Fluency Direct across the United States and Canada.
Drive standardization of implementation methodologies, tools, and best practices specific to radiology reporting, dictation workflows, and clinical documentation optimization.
Lead change management and adoption efforts among radiologists, ensuring effective training and long-term utilization of speech recognition and AI capabilities.
Partner with Sales and Solutions teams during pre-sales to support solution design, technical validation, and accurate scoping.
Collaborate with Product and Engineering to incorporate client feedback, regulatory requirements, and workflow enhancements into the product roadmap.
Establish and maintain implementation best practices, methodologies, and delivery frameworks.
Identify and proactively mitigate risks related to system implementation, including user adoption, voice recognition accuracy, and system performance.
Serve as executive sponsor for key customer implementations and manage escalations to successful resolution.
Track, analyze, and report on key performance indicators, including customer satisfaction, team utilization, and project throughput.
Ensure compliance with healthcare regulations, contractual obligations, data privacy standards, and organizational policies.
Drive client satisfaction through strong governance, proactive communication, and disciplined execution.

Requirements

10+ years of experience in healthcare IT, with a focus on radiology, clinical documentation, or speech recognition solutions.
5+ years of leadership experience managing high-performing, high-volume implementation or professional services teams.
Strong understanding of radiology workflows, including dictation, reporting, and results distribution.
Experience with speech recognition technologies (front-end/back-end) and/or AI-driven clinical documentation solutions.
Strong understanding of project management methodologies (Agile, Waterfall, or hybrid).
PMP, ITIL, or similar project management certification are considered a plus.

Benefits

Competitive compensation and benefits package, including comprehensive health insurance, and a 401(k) with employer contributions.
Flexible working hours and a hybrid work arrangement.