Core Responsibilities

Operate across strategic accounts, providing technical depth on complex engagements
Own the technical direction and success of customer accounts and deployments
Translate customer pain points into product direction: scope requirements, define solutions, and drive implementation
Be the connective link between our Federal GTM team and core product engineering teams
Build product extensions and integrations using Cognition’s APIs and platform primitives
Architect and maintain complex enterprise deployments
Handle escalated technical issues requiring deep debugging or architectural judgment
Be a credible technical voice to engineering on what the field needs

What We Value

Technical depth and the judgment that comes from seeing many deployments
Product instinct — you synthesize feedback into solutions, not just feature requests
Builder mentality — you’d rather ship something than wait for someone else to build it
Credibility with engineering teams, both internal and customer-side
Comfort operating across many contexts simultaneously

Strong engineering foundation
Have operated cross-functionally—whether at a startup wearing multiple hats or by driving product/commercial thinking at a larger company
Experience working within the government or working in a government focused company
Have a track record of pursuing excellence at high levels, in any domain
Proficiency in Python, TypeScript, or similar; comfort navigating unfamiliar codebases
Experience scoping and shipping features in collaboration with product and engineering teams

Have built software at companies known for engineering rigor and want broader impact
Track record in forward-deployed engineering, solutions architecture, or similar technical roles
Experience with enterprise infrastructure (cloud deployments, networking, security)
Want to stay close to customers while shaping how the product evolves
Enjoy hard problems without obvious solutions and the autonomy to figure them out
Have a high tolerance for ambiguity, intensity, and sustained effort when the problem demands it