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Customer Success Manager

34k – 65kLincoln, NECustomer SuccessHybrid
Summary

Serve as the primary strategic partner for High School, Club, or Youth accounts, driving onboarding, product adoption, retention, and expansion revenue. Requires 3 days/week in Lincoln, NE office.

About the role

Your Priorities Will Include

  • Executing High-Impact Onboarding. Partner with Account Executives to transition new accounts, ensuring every program hits the ground running and sees immediate value.
  • Maximizing Territory Impact. Drive deep product adoption across your territory, ensuring every customer fully integrates Hudl into their daily workflow.
  • Driving Strategic Engagement. Conduct reviews and strategy sessions with Coaches and Directors to provide education and roadmaps for program goals and long-term renewals.
  • Championing the Hudl Ecosystem. Communicate the value of the full Hudl suite and identify where a program's gaps could be bridged by broader offerings.
  • Mastering the Metrics. Use data to proactively identify at-risk accounts, keeping engagement high, churn low, and expansion revenue growing.

Must-Haves

  • Passionate about the user experience; lean into tough conversations to turn dissatisfied users into long-term partners.
  • Communicate with clarity; translate technical value to both internal stakeholders and external decision-makers.
  • Understand the sales funnel and can spot "expansion signals"; comfortable using health scores and engagement metrics.
  • Quickly grasp product market fit; comfortable using Salesforce, Salesloft, and other platforms.
  • Balance a heavy load—from onboarding new accounts to holding program reviews—without letting the ball drop.

Nice-to-Haves

  • Always looking for a better way to do things; excited to help refine processes and find creative solutions.
  • Sports industry experience as a coach, athlete, or administrator.
  • SaaS background in a client-facing role at a tech company.
  • Familiarity with the Hudl Suite.

Our Role

  • Champion work-life harmony with flexible vacation time, company-wide holidays, timeout days, and remote work options.
  • Guarantee autonomy with an open, honest culture and trust from day one.
  • Encourage career growth with resources and opportunities for professional development.
  • Provide an environment to help you succeed with tech stack and hardware support.
  • Support mental and physical health with Employee Assistance Program, employee resource groups, and fitness partner Peerfit.
  • Cover medical insurance with multiple plans including vision, dental, fertility healthcare, and family forming benefits.
  • Contribute to 401(K) with up to 4% match.
Skills
SalesforceSalesloftCustomer SuccessAccount ManagementOnboardingRenewalsChurn PreventionData AnalysisProduct AdoptionTerritory Management