How You'll Contribute

Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls—owning problems from first report through resolution
Occasionally serve as a public-facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidence
Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context—you're the voice of the customer internally
Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently
Collaborate with internal teams to catch emerging issues early and advocate for customer needs in every conversation
Assist with QA and testing ahead of releases to help catch issues before they reach customers
Reduce friction for customers by building resources that scale—so we're not solving the same problem twice
Strengthen the feedback loop between customers and our product team, helping us build what users actually need
Represent Bolt with credibility and care in every interaction, whether it's a support ticket or a public thread

Qualifications

Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS
Familiarity with databases, API integrations, and Chrome DevTools
Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses
Exceptional written communication: you can explain complex concepts simply, shift tone gracefully, and make even frustrated users feel heard
A genuine customer-first mindset—you care about the person behind the ticket, not just closing it
Comfort representing a brand publicly and keeping conversations constructive, kind, and on-brand
Ability to translate technical concepts into clear, user-friendly explanations
Fast learner who thrives in a fast-moving environment and can operate with minimal supervision
Located in a Western European or American timezone