Responsibilities

Run billing and collections across US and Australian entities, including multi-currency (USD/AUD) invoicing and time-zone-aware collections follow-up.
Generate and issue accurate customer invoices for SaaS subscriptions, renewals, usage/overage, and professional services, in line with signed contracts and order forms.
Own collections: monitor AR aging, run dunning, follow up on past-due accounts, resolve disputes, and negotiate payment plans where needed.
Apply incoming payments (ACH, wire, credit card, check) and reconcile them against open invoices; investigate short-pays and discrepancies.
Maintain the AR sub-ledger, reconcile AR to the GL, and support a timely month-end close.
Partner with Sales, Customer Success, and RevOps on billing changes, renewals, and dispute resolution.
Maintain accurate customer billing records in the billing system / ERP.
Track and report on DSO, collections effectiveness, and aging; flag risk early.
Support internal and external audits with clean, well-organized documentation.
Identify and drive billing-process and automation improvements.

Requirements

2-5 years of billing, accounts receivable, and/or collections experience in a B2B SaaS or subscription business (order-to-cash / recurring revenue).
Hands-on with an ERP (e.g. NetSuite, QuickBooks) and a SaaS billing platform (e.g. Stripe, Zuora, Chargebee, Bill.com).
Multi-entity/ multi-currency billing exposure (USD / AUD).
Strong Excel/ Google Sheets experience; comfortable managing high invoice volumes and reconciling at scale.
Clear, professional written and verbal communication for customer-facing collections.
High accuracy and attention to detail; reliable against recurring close deadlines.

Familiarity with SaaS metrics (ARR, MRR, churn) and how billing feeds them.
Exposure to US sales tax and Australian GST on software.
Experience in healthcare technology or another regulated environment; awareness of data-handling expectations (e.g., HIPAA, ISO 27001).
CRM exposure (Salesforce or HubSpot).
Associate's or Bachelor's in accounting, finance, or business (equivalent experience accepted).