What you will do:

Act as a designated support resource for assigned Account Managers
Complete reporting and data requirements based on client and team needs
Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance
Responsible for completing data audit requests
Support ad-hoc projects assigned by leaders
Collaborate with cross-functional internal teams for client issue resolution
Engage to creatively and appropriately find solutions to client and team needs
Meet established cross-functional OLA's

What you will bring to SmithRx:

1-2+ years operational or customer service/support experience in the PBM or health care industries
Microsoft Office experience: strong with Excel, Word, PowerPoint
Ability to effectively manage several tasks and competing priorities
Ability to communicate and articulate complex data, member scenarios effectively
Strong attention to detail
Self-starter and self-motivator
Positive, growth mindset
Ability to work well with cross functional teams and clients
Ability to handle and work with ambiguous instructions

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities