# VP of Customer Engagement
**Company:** [Vapi](https://hotfix.jobs/companies/vapi)
**Location:** San Francisco, CA
**Salary:** $280K-$300K
**Experience:** 10+ years
**Skills:** Go-to-Market Strategy, Customer Success, Net Revenue Retention, Nrr, Technical Teams Management, Account Expansion, Retention Strategies, Production Deployments, Sales Alignment, Product Roadmap, Data-Driven Operations
**Posted:** 2026-04-30
> Leads Customer Engagement organization owning full customer lifecycle from pre-sales to expansion. Drives usage, retention, and enterprise adoption through multi-disciplinary teams of strategists, engineers, and support. Requires 10+ years in GTM/Customer Success with technical fluency.
## Job Description
## What You’ll Do

- **30 Days**
  - Audit enterprise accounts and evaluate health using existing scorecards
  - Build deep fluency in the Vapi platform (latency, multi-assistant squads, CLI)
  - Align with Sales leadership on GTM strategy and immediate expansion opportunities
  - Identify at-risk accounts and implement retention strategies

- **60 Days**
  - Execute a unified engagement strategy across inbound and outbound motions
  - Lead technical and strategic teams to translate customer goals into production deployments
  - Strengthen post-sale support with engineering-led problem solving
  - Ensure seamless lifecycle ownership from pre-sale through expansion

- **90 Days**
  - Operationalize a data-driven Net Revenue Retention (NRR) engine
  - Build frameworks that drive 10x customer value and enterprise-wide adoption
  - Translate field insights into product roadmap inputs
  - Establish Customer Engagement as a core driver of revenue growth

## Who You Are

- Leader of leaders with **10+ years** across GTM, Solutions, or Customer Success in technical environments
- Proven ability to manage and scale multi-disciplinary technical teams
- Strong commercial instincts with a track record of growing accounts, not just supporting them
- Deep technical fluency; able to engage credibly with both executives and engineers
- Systems thinker who sees pre-sales and post-sales as a single continuum
- Highly autonomous operator who builds playbooks from first principles

## What We Offer

- Competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Flexible time off
- Catered meals, transportation, gym, and a **$10k annual L&D budget**
**Apply:** https://hotfix.jobs/jobs/vp-of-customer-engagement-at-vapi-7673485d-3e8b-4aea-90f7-907b17c12997
**Canonical:** https://hotfix.jobs/jobs/vp-of-customer-engagement-at-vapi-7673485d-3e8b-4aea-90f7-907b17c12997