# UXR Operations Lead, AI
**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** San Francisco, CA
**Salary:** $121K-$181K
**Experience:** 5+ years
**Skills:** Notion, Dovetail, Userinterviews, Sprig, Listenlabs, Lookback, Project Management, Research Operations, Design Operations, AI Tools
**Posted:** 2026-06-23
> Lead UXR operations at Harvey, building research systems, managing participant programs, and coordinating studies to accelerate user-centered AI product development. Requires 5+ years in research/design operations at a tech company.
## Job Description
## What You'll Do

### Operations (70%)
- Design and implement end-to-end operational systems for research workflows — from intake and participant recruitment to insight synthesis
- Own participant recruitment and panel management; build and maintain relationships with users, prospects, and legal professionals
- Set up, evaluate, and manage the research repository and tech stack, with a focus on AI-powered tooling: automated synthesis, AI repository and intake systems, and systematizing self-serve and rolling research to improve team velocity and institutional memory
- Develop templates, intake processes, and educational documentation to help the team run studies faster and more consistently
- Build scalable processes for budget and resource allocation, capacity planning, and project tracking
- Define success metrics and reporting frameworks that give leadership visibility into team health, output quality, research velocity, and coverage gaps
- Identify where AI reduces friction in the research workflow — from recruitment to readout, and implement or build those improvements

### Research (30%)
- Provide guidance, review and help coordinate rolling research schedules: Qualitative user interviews, usability tests, concept tests, often on tight timelines
- Support repository of findings into clear, actionable reports for cross-functional team discovery and use

## What You Have
- 5+ years in operations, program management, or a similar role supporting design, research, or product teams in a technology environment
- Demonstrated ability to build processes and systems from scratch in fast-moving, ambiguous environments
- Experience early establishment of Research operations at a fast-growing company
- Strong ability to navigate complexity with legal, procurement and EPD + GTM teams for process development
- Strong cross-functional communicator with a track record of partnering effectively with creative, technical, and business stakeholders
- Deep familiarity with research operations, design operations, or how design and UXR teams function at scale
- Bias toward ownership: you take initiative, drive projects to completion, and maintain high standards without constant direction
- Proficiency in project management and collaboration tools (Notion, Dovetail, etc.) with a systems-thinking approach

## Nice to Have
- Experience with UserInterviews, Sprig, ListenLabs, Lookback, or similar
- B2B or enterprise software research background
- Familiarity with legal workflows or professional services
**Apply:** https://hotfix.jobs/jobs/uxr-operations-lead-ai-at-harvey-537ae7c8-f426-4990-863a-04d14315a977
**Canonical:** https://hotfix.jobs/jobs/uxr-operations-lead-ai-at-harvey-537ae7c8-f426-4990-863a-04d14315a977