# UX Research Operations Program Manager
**Company:** [Zoox](https://hotfix.jobs/companies/zoox)
**Location:** Foster City, CA
**Salary:** $123K-$168K
**Experience:** 4+ years
**Skills:** Program Management, Ux Research Operations, Cross-Functional Collaboration, Stakeholder Management, Data Governance, Process Building, Looker, Salesforce Data Cloud, Jira, Confluence, Figma, Userinterviews, Fieldwork
**Posted:** 2026-05-22
> Build and scale UX Research operations systems including participant recruitment, data governance, feedback pipelines, and insight activation. Requires 4+ years in program or research operations and cross-functional stakeholder management.
## Job Description
## Research Operations Infrastructure

- Build and maintain the core systems, workflows, dashboards, documentation, and playbooks that support UX Research at scale.
- Identify operational gaps across study intake, participant recruiting, data handling, feedback triage, and insight activation.
- Create repeatable processes that help researchers work faster, more consistently, and with less operational friction.

## Cross-Functional Program Management

- Partner closely with Research, Product, Design, Legal, Ops, IT, BizApps, Data, Support, and external vendors.
- Manage stakeholder alignment, resource coordination, communication of process changes, ownership transitions, and operational risk.
- Build strong working knowledge of partner team workflows and use that understanding to connect people, systems, and decisions across the organization.

## Participant Recruitment, Vendor, and Panel Operations

- Own participant recruitment operations across internal and external participant pools.
- Manage research vendors, recruitment platforms, fieldwork partners, participant databases, scheduling workflows, and self-service recruiting processes.
- Improve recruitment speed, quality, reliability, and compliance while ensuring researchers can access the right participants for the right studies.

## Customer Feedback and Insight Operations

- Build and manage the systems that convert customer feedback and research findings into structured, visible, and actionable product signals.
- Support feedback pipelines, dashboards, tagging taxonomies, AI-enabled classification, research repositories, and insight tracking workflows.
- Help ensure that insights do not remain passive documentation, but are connected to owners, decisions, follow-up actions, or product calls to action.

## Research Data Governance and Compliance

- Manage workflows for PII, restricted research data, consent artifacts, NDAs, access control, and data retention.
- Partner with Legal, Privacy, IT, Security, BizApps, and research stakeholders to ensure research data is handled responsibly.
- Maintain clear documentation for data ownership, system access, compliance expectations, and operational handoffs.

## Qualifications

- 4+ years of experience in program management, research operations, UX operations, product operations, technical program management, or a related field.
- Experience managing cross-functional programs across research, product, data, legal, operations, IT, or external vendor teams.
- Working knowledge of UX Research workflows, including participant recruitment, study operations, data handling, and insight delivery.
- Experience building scalable processes, tools, dashboards, documentation, or operational systems.
- Strong stakeholder management, communication, and organizational skills.
- Sound judgment in handling sensitive data, participant information, privacy, and compliance-related workflows.

## Bonus Qualifications

- Experience working in a UX Research, Human Factors, Product Experience, or Product Research organization.
- Experience with research vendors, participant panels, research repositories, feedback systems, or insight operations.
- Familiarity with tools such as Looker, Salesforce Data Cloud, Jira, Confluence, Figma, UserInterviews, Fieldwork, or similar systems.
- Experience with AI-enabled feedback classification, tagging taxonomies, dashboards, or customer feedback pipelines.
- Experience in autonomous vehicles, robotics, mobility, AI products, or other complex technical product environments.
- Ability to “speak research, product, and systems” — connecting researcher needs, product decisions, and operational infrastructure.
**Apply:** https://hotfix.jobs/jobs/ux-research-operations-program-manager-at-zoox-4d337049-e69c-432d-aae0-f95377e0f2b2
**Canonical:** https://hotfix.jobs/jobs/ux-research-operations-program-manager-at-zoox-4d337049-e69c-432d-aae0-f95377e0f2b2