US- Technical Solutions Analyst
Entry-level Technical Solutions Analyst providing first-line technical support, troubleshooting web-based applications, and maintaining documentation in a healthcare tech environment.
Key Duties and Responsibilities
- Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
- Utilize effective troubleshooting strategies/techniques to resolve technical problems.
- Collaborate with the technical support team to identify and implement solutions to recurring issues.
- Maintain detailed documentation of support activities and solutions provided.
- Stay up to date with the latest technology trends and advancements in the industry.
- Participate in training and development programs to enhance technical skills and knowledge.
Your Key Strengths
- Strong technical skillset with experience in troubleshooting and resolving technical issues.
- Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.
- Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
- Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
- Post-secondary diploma or degree in Information Technology or related field.
- Previous experience in a technical support role is an asset.
- Ability to translate complex technical concepts for both technical and non-technical audiences.
- Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.
- Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.
- Proven ability to support and troubleshoot web-based software applications.
- Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities.
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