# Travel Support Specialist
**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Salary:** $46K-$49K
**Experience:** 3+ years
**Skills:** Customer Support, Problem-Solving, Process Improvement, Time Management, Sabre, Amadeus, Galileo, Gds, Tmc, Iata
**Posted:** 2026-06-26
> Support Rippling customers with travel product issues via phone, chat, and email. Resolve escalations, document processes, and collaborate with Product and Engineering on improvements. Requires 3+ years customer-facing experience and schedule flexibility.
## Job Description
## What you will do
- Responsible for supporting our Rippling customers and resolving issues related to our Travel Products.
- Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
- Leverage phone, chat, email functionality, and video conferencing to help our customers optimize Rippling’s Travel Product.
- De-escalate and resolve issues by leveraging platform and industry expertise.
- Responsible for documenting product functionality and country-specific nuances and training Global Support Team members.
- Become a product expert - you'll be a go-to resource for both customers and coworkers.
- Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.

## What you will need
**Required:**
- Proficient in English; written and verbal communication skills
- 3+ years of work experience in a customer/client-facing role
- Demonstrated experience problem-solving with attention to detail
- Organizational skills and experience improving processes
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize

**Nice to Have:**
- 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
- 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level
- IATA accreditation (WWAFT/WAII/BA2)
**Apply:** https://hotfix.jobs/jobs/travel-support-specialist-at-rippling-eeb9c0d7-6741-4a67-94ed-22bd1335e063
**Canonical:** https://hotfix.jobs/jobs/travel-support-specialist-at-rippling-eeb9c0d7-6741-4a67-94ed-22bd1335e063