# Technical Support Specialist
**Company:** [PatientNow](https://hotfix.jobs/companies/patientnow)
**Location:** Remote
**Salary:** $50K-$54K
**Experience:** 1+ years
**Skills:** CRM, Ticketing Systems, Logmein, Teamviewer, Emr, Practice Management, Troubleshooting, Customer Support, Remote Support Tools, Hardware Integration
**Posted:** 2026-06-25
> Provide software and technical support for PatientNow's EMR, Practice Management, and CRM platforms. Troubleshoot issues, guide users through solutions, and document cases to ensure customer satisfaction.
## Job Description
## Essential Duties and Responsibilities
- Provide software application support for PatientNow customers via phone, email, and ticketing systems.
- Assist clients with all aspects of the PatientNow platform, helping them maximize operational efficiency, revenue growth, and patient satisfaction.
- Diagnose and resolve software-related issues as well as hardware integrations involving scanners, barcode readers, cameras, and payment processing devices.
- Guide customers through troubleshooting steps and clearly communicate solutions in a professional, user-friendly manner.
- Accurately document customer interactions, issue details, and resolutions within the CRM and ticketing system.
- Identify, prioritize, and escalate complex or high-impact issues according to established support procedures.
- Conduct customer follow-up and scheduled callbacks to ensure issues are resolved and customer expectations are met.
- Recommend alternative solutions and best practices that improve customer outcomes and platform adoption.
- Stay current on PatientNow products, new feature releases, industry trends, and support processes.
- Contribute to a customer-first culture focused on responsiveness, accountability, and continuous improvement.

## Education/Experience
- 1+ years of software support, technical support, customer service, or help desk experience.
- Experience troubleshooting software applications and resolving customer issues in a timely manner.
- Strong technical aptitude with the ability to learn and support multiple software products.
- Experience supporting EMR, Practice Management, CRM, or healthcare technology platforms preferred.
- Experience using CRM and ticketing systems to manage customer cases and documentation.
- Familiarity with remote support tools such as LogMeIn, TeamViewer, or similar technologies.
- Excellent written and verbal communication skills.
- Strong customer service orientation with a commitment to delivering exceptional experiences.
- Ability to multitask, prioritize workload, and manage competing demands in a fast-paced environment.
- Effective problem-solving and analytical skills.

Shift: 11:30 AM EST - 8:00 PM EST
**Apply:** https://hotfix.jobs/jobs/technical-support-specialist-at-patientnow-20838798-3b20-4a29-b3e0-d3e6512cd44d
**Canonical:** https://hotfix.jobs/jobs/technical-support-specialist-at-patientnow-20838798-3b20-4a29-b3e0-d3e6512cd44d