# Technical Support Engineer
**Company:** [Starburst](https://hotfix.jobs/companies/starburst)
**Location:** San Francisco, CA
**Experience:** 5+ years
**Skills:** Docker, Kubernetes, AWS, Azure, GCP, Hadoop, Spark, SQL, Java, Python, Bash, Linux, Ldap, Oauth2.0, Ssl/Tls
**Posted:** 2026-05-22
> Technical Support Engineer providing break/fix and technical support for enterprise data platform customers using Trino/SEP/Galaxy. Requires 5+ years support experience and 3+ years with Big Data, Docker, Kubernetes, and cloud technologies.
## Job Description
## Responsibilities

### Technical Support
- Provide support for standard and custom deployments
- Answer break/fix and non-break/fix technical questions through SFDC ticketing system
- Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
- Open SEP and Galaxy bug reports in Jira and feature requests in Aha!

### LTS Upgrades
- Provide upgrade support upon customer request
- Ensure customer is on a supported LTS version at the time of request
- Communicate unsupported LTS requests to the Account team as these require PS services

### Monthly Technical Check-ins
- Conduct regularly scheduled technical check-ins with each BU
- Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on observations and ticket trends
- Ensure customer environments are on supported LTS versions

### Knowledge Sharing/Technical Enablement
- Contribute to reference documentation
- Lead peer training
- Act as consultant to content teams
- Own personal technical education journey

### Project Involvement
- Contribute to or drive components of departmental and cross-functional initiatives

### Partner with Leadership
- Identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally
- Provide feedback to manager on continued education opportunities, project ideas, etc.

## Requirements
- 5+ years of support experience
- 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
- Ability to travel 25% for new hire onboarding, team offsites, customer engagements, and company events

## Skills
- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
- SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure
- Languages: SQL, Java, Python, Bash
**Apply:** https://hotfix.jobs/jobs/technical-support-engineer-at-starburst-13865c51-251e-4a80-9945-369084a324f4
**Canonical:** https://hotfix.jobs/jobs/technical-support-engineer-at-starburst-13865c51-251e-4a80-9945-369084a324f4