# Technical Oversight - Post Closing
**Company:** [Pylon](https://hotfix.jobs/companies/pylon)
**Location:** Remote
**Experience:** 7+ years
**Skills:** Los Platforms, Investor Delivery Portals
**Posted:** 2026-02-26
> Owns post-closing loan delivery to investors, manages suspense, rebuttals, and issue resolution to ensure timely purchases and cash flow. Requires 7+ years in mortgage post-closing operations with deep investor experience.
## Job Description
## Key Responsibilities

**Delivery Ownership & Execution**
- Own end-to-end delivery of closed loans to investors and whole-loan purchasers, ensuring timely submission and purchase
- Build and maintain investor-specific delivery checklists, eligibility gates, and suspense prevention controls
- Own day-to-day execution and performance of offshore post-closing and delivery teams
- Track and manage purchase timelines, days-to-cash, and aging inventory

**Suspense, Rebuttals & Issue Resolution**
- Manage all investor suspense, rebuttals, and curative documentation through final purchase
- Act as primary escalation point for delivery disputes, exceptions, and delayed purchases
- Partner with legal and compliance on complex delivery issues or investor challenges

**Investor & Seller Communication**
- Serve as primary point of contact for investor delivery and post-purchase review teams
- Manage communications with correspondent sellers, including suspense requests, rebuttals, and resolution timelines
- Ensure external communications are accurate, timely, and aligned with contractual requirements

**Reporting, SLAs & Continuous Improvement**
- Own reporting on delivery performance, including first-pass purchase rates, suspense rates, rebuttal cycles, and cash timing
- Set and enforce post-closing delivery SLAs, holding internal teams accountable
- Perform root-cause analysis on delivery issues and drive process improvements

## Qualifications
- 7+ years of post-closing and investor delivery experience, with flexibility for candidates who demonstrate deep, multi-investor ownership
- Proven experience independently managing delivery, suspense, and rebuttals across multiple investors
- Prior role as escalation point for delayed purchases, delivery disputes, or investor exceptions
- Experience designing, improving, or rebuilding post-closing and delivery workflows
- Strong working knowledge of **LOS platforms** and investor delivery portals
- Ability to track, analyze, and report on delivery performance metrics and cash timing
- Excellent written and verbal communication skills
- High attention to detail, strong judgment, and bias toward ownership

## Benefits
- Meaningful early-stage equity
- Top-tier medical, vision & dental
- 401(k)
- Flexible time off
- $2,000 hardware allowance
- Annual off-sites
- At-cost mortgages
**Apply:** https://hotfix.jobs/jobs/technical-oversight-post-closing-at-pylon-d52eb62a-b053-4ea2-80bc-ccde29f5ca04
**Canonical:** https://hotfix.jobs/jobs/technical-oversight-post-closing-at-pylon-d52eb62a-b053-4ea2-80bc-ccde29f5ca04