# Technical Lead - Product Engineering
**Company:** [OpenLoop](https://hotfix.jobs/companies/openloop)
**Location:** Remote
**Experience:** 8+ years
**Skills:** Go, Python, TypeScript, GCP, Cloud Run, Pub/Sub, BigQuery, Kubernetes, Docker, LLMs, Langfuse, FHIR, Medplum
**Posted:** 2026-02-24
> Technical Lead owns AI-powered operational systems for scheduling, task assignment, and human-in-the-loop workflows on GCP. Requires 8+ years engineering experience, expertise in Go/Python/TypeScript, distributed systems, and production AI integration.
## Job Description
## What You'll Do

**Own Operational Systems Architecture:** Design and evolve distributed systems on **GCP** (Cloud Run, Pub/Sub, BigQuery) that support scheduling, task assignment, and operational workflows. Make final decisions on service boundaries, schemas, and technology trade-offs across **Go, Python, and TypeScript**.

- **AI-Powered Operations:** Lead integration of AI into operational workflows using open-source LLMs, embeddings, and speech models. Define prompt strategies, evaluations, and safeguards (e.g., LangFuse) to ensure AI systems are reliable and usable by operations teams.
- **Human-in-the-Loop Workflows:** Build and improve systems that coordinate AI decisions with human execution—assigning work, routing tasks, and handling exceptions at scale.
- **Operational Excellence:** Champion observability, reliability, and data quality. Oversee event-driven ingestion and automated QA for call transcripts and healthcare data (FHIR / Medplum).
- **Player-Coach Execution:** Contribute code to critical paths while leading technical initiatives. Identify gaps, unblock teams, and ensure projects ship end-to-end.
- **Cross-Functional Alignment:** Partner deeply with Operations, Product, Design, and Clinical Ops to translate operational constraints into clear technical solutions and trade-offs.

## Who You Are

- **8+ years** of software engineering experience, with **2+ years** leading projects or acting as a Tech Lead.
- Staff-level scope or equivalent technical impact.
- Strong experience building **operational products** involving scheduling, task assignment, routing, or workforce coordination (e.g., DoorDash, Uber, logistics, marketplaces).
- Hands-on experience working with **AI systems** in production environments.
- Expert-level proficiency in **Go, Python, or TypeScript/Node**, with the ability to review code across the stack.
- Deep experience with **distributed systems**, containerized deployments (Docker, Kubernetes, Cloud Run), and event-driven architectures.

**Preferred:**
- **AI / LLM Fluency:** Experience hosting or integrating open-source models (vLLM, Ollama) and understanding modern RAG architectures.
- **Healthcare & Compliance:** Prior experience in regulated environments (HIPAA, SOC 2) or healthcare data standards (FHIR, HL7).
- **Strong Communicator:** Able to write clear RFCs and explain technical decisions to non-technical operations stakeholders.
**Apply:** https://hotfix.jobs/jobs/technical-lead-product-engineering-at-openloop-b28bcd4f-de4e-4c7e-b3ab-5d844d416b39
**Canonical:** https://hotfix.jobs/jobs/technical-lead-product-engineering-at-openloop-b28bcd4f-de4e-4c7e-b3ab-5d844d416b39