# Technical Customer Success Manager, FED TEAM
**Company:** [Armis](https://hotfix.jobs/companies/armis)
**Location:** Washington, DC
**Salary:** $130K-$165K
**Experience:** 2+ years
**Skills:** Cissp, Security+, Ceh, Network Engineering, Network Protocols, Ot/Ics, Iot, Python, Healthcare Tech, Third-Party Integrations
**Posted:** 2026-03-18
> Drives customer adoption and value realization of the Armis cyber security platform through technical guidance, implementation, and cross-team coordination. Requires 2+ years in technical customer success roles and 5+ years in network engineering/security, plus bachelor's degree or certifications.
## Job Description
## Responsibilities
- Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
- Understand customer use cases and provide recommendations to improve security posture and platform utilization.
- Build and maintain trusted relationships with technical stakeholders and decision-makers.
- Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
- Ensure deployment and configuration align with key business use cases and are delivered on schedule.
- Stay current on third-party integrations and how they interact with Armis within customer environments.
- Serve as a subject matter expert in your area of technical proficiency.
- Partner with Product, Engineering, Support, and Sales teams to drive account success.

## Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
- 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
- 5+ years experience in network engineering, architecture, support, or design.
- 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
- Strong communication and presentation skills across technical and executive audiences.
- 3+ years experience in IT, security, healthcare tech, or similar environments.
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

## Bonus Points
- Knowledge of healthcare/ICT devices, manufacturers, or applications.
- Experience securing IT, IoT, or healthcare systems.
- Familiarity with scripting languages (Python preferred).
- Ability to travel up to 20–25% per quarter.

**Salary range:** $130,000 - $165,000 (does not include bonuses, commissions, stocks, health insurance benefits, etc.)
**Apply:** https://hotfix.jobs/jobs/technical-customer-success-manager-fed-team-at-armis-9303ab17-ba08-4328-bc06-7bdfcf7d38e4
**Canonical:** https://hotfix.jobs/jobs/technical-customer-success-manager-fed-team-at-armis-9303ab17-ba08-4328-bc06-7bdfcf7d38e4