# Technical Account Manager, Financial Institution Partnerships
**Company:** [Plaid](https://hotfix.jobs/companies/plaid)
**Location:** New York, NY, Seattle, WA, Raleigh, NC, San Francisco, CA
**Salary:** $135K-$197K
**Experience:** 6+ years
**Skills:** API Integrations, Technical Strategy, Project Management, Cross-Functional Collaboration, Troubleshooting, System Architecture, Databases, Stakeholder Management, Roadmapping, Escalation Management
**Posted:** 2026-06-25
> Lead technical strategy and API integrations for financial institutions and fintechs. Own partner relationships, drive technical roadmaps, and serve as the primary technical liaison between Plaid engineering, product, and external stakeholders.
## Job Description
## Responsibilities
- Lead the technical strategy and roadmap with financial institutions and fintechs. Identify key areas of improvement for all enterprise API integrations
- Intake requests from Product teams regarding discovery sessions, beta testing, and product launches
- Work with Partnership Managers to develop the “integration roadmap” / overall account plan and execute on strategies to drive those priorities
- Complete technical scoping, build and launch new API integrations
- Be the connective tissue between Plaid engineering, Plaid product teams, and data partners for all issues with outsized customer impact across all integration types
- Document and communicate those technical and roadmap updates to necessary teams allowing Plaid to accurately adjust our planning and resources
- Provide clear technical direction on all aspects of Plaid’s institution integrations and products
- Establish and own external relationships with multiple levels of technical stakeholder from Engineers to CPOs / CTOs by validating and documenting their technical needs, business objectives, and metrics
- Be an advocate for innovation and early adoption of Plaid products / solutions available to fintechs and financial institutions
- Serve as the escalation point for technical incidents or issues that have surfaced higher than normal impact across Plaid support channels
- Help uncover additional opportunities that are aligned with our account management strategy and company goals

## Requirements
- 6+ years of experience in a client-facing and / or technology-focused role where business experience and technical acumen was combined
- Experience managing external relationships independently and building / executing technical strategies to make partners/clients successful with new technologies
- Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences alike, simplifying complexities in a concise / clear manner
- Have a deep / thorough understanding of APIs, databases, system infrastructures, and architecture
- Self-starter who takes initiative and possess strong troubleshooting skills with an ability to use deductive and inductive reasoning to guide customers through complex or escalated issues
- Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines
- Ability to work under pressure, deadlines and navigate unexpected roadblocks
**Apply:** https://hotfix.jobs/jobs/technical-account-manager-financial-institution-partnerships-at-plaid-47e6d19a-4cb9-4c22-8c95-53bf2e5672cf
**Canonical:** https://hotfix.jobs/jobs/technical-account-manager-financial-institution-partnerships-at-plaid-47e6d19a-4cb9-4c22-8c95-53bf2e5672cf