# Technical Account Manager
**Company:** [Tulip](https://hotfix.jobs/companies/tulip)
**Location:** Somerville, MA
**Experience:** 5+ years
**Skills:** APIs, System Integrations, Databases, No-Code Platforms, Low-Code Platforms, Manufacturing Execution Systems, Mes, Industry 4.0, Tulip Platform
**Posted:** 2026-04-01
> Technical Account Manager provides strategic technical guidance to customers using Tulip's no-code platform, leading workshops, integrations, and adoption strategies in manufacturing. Requires 5-7 years in technical customer-facing roles and manufacturing knowledge.
## Job Description
## Key Responsibilities

### Strategic Technical Advisory
- Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
- Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
- Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
- Identify opportunities for deeper platform adoption and technical optimization

### Customer Enablement & Growth
- Conduct technical workshops, training sessions, and platform deep-dives
- Help customers design scalable solutions using Tulip's no-code platform
- Guide customers through complex technical implementations and integrations
- Collaborate with customers to establish technical best practices and governance

### Cross-Functional Collaboration
- Work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
- Partner with Product and Engineering teams to communicate customer technical requirements
- Collaborate with Sales Engineering during expansion opportunities
- Support renewal processes with technical value demonstrations

### Technical Expertise & Thought Leadership
- Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies
- Develop technical content, documentation, and enablement materials
- Participate in customer advisory boards and technical user groups
- Represent Tulip at industry events and technical conferences

## What skills do I need?

### Technical Background
- 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
- 3+ Years of Tulip delivery experience preferred
- Strong understanding of manufacturing operations, Industry 4.0, or industrial software
- Experience with APIs, system integrations, and database concepts
- Familiarity with no-code/low-code platforms preferred
- Ability to travel (estimated 20%)

### Communication & Collaboration
- Excellent written and verbal communication skills
- Ability to translate complex technical concepts for diverse audiences
- Strong presentation and workshop facilitation skills
- Collaborative mindset with experience working across teams

### Industry Knowledge
- Deep knowledge of digital transformation initiatives in industrial settings
- Understanding of manufacturing processes and operational challenges
- Experience with manufacturing execution systems (MES) and similar platforms
**Apply:** https://hotfix.jobs/jobs/technical-account-manager-at-tulip-d8917b73-7aab-4d4a-81d1-a4b32f0b9581
**Canonical:** https://hotfix.jobs/jobs/technical-account-manager-at-tulip-d8917b73-7aab-4d4a-81d1-a4b32f0b9581