# Technical Account Manager
**Company:** [Avoca](https://hotfix.jobs/companies/avoca)
**Location:** New York, NY
**Salary:** $130K-$190K
**Experience:** 2+ years
**Skills:** APIs, Webhooks, AI, SaaS, Prompting, Workflows, Integrations, KPIs, Json Payloads, Authentication Models
**Posted:** 2025-11-21
> Owns post-sales technical relationships with customers, guiding onboarding, API/webhook integrations, prompting configurations, and driving adoption/business outcomes for AI-powered conversational agents in home services.
## Job Description
## What You’ll Do
- Serve as the primary technical point of contact and trusted advisor post-implementation.
- Provide strategic guidance to customers, tailoring technical approaches to each customer’s goals, stack, and business model.
- Design and validate integrations (**APIs**, **webhooks**, data flows) in partnership with customer Operations, Product, and IT teams; troubleshoot issues and optimize performance.
- Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impacts.
- Conduct regular technical and business reviews to align objectives, measure **KPIs**, and identify new opportunities for value creation.
- Collaborate with Sales, Product, and Engineering to resolve technical challenges, provide structured feedback, and influence roadmap priorities.
- Build and maintain best practices, playbooks, and scalable success frameworks for integrations, prompting, and ongoing optimization.
- Manage multiple customer engagements simultaneously, balancing hands-on tactical execution with strategic guidance.
- Proactively manage stakeholder relationships across Operations, Product, Marketing, and Executive teams; communicate clearly with both technical and non-technical audiences.

## What You’ll Bring
- 2-5 years in startups in technical account management, solutions architecture, implementation, or technical customer success (or >4 years overall experience).
- **CS**/technical education or demonstrated fluency with **APIs**, **webhooks**, and integration patterns; ability to read and discuss payloads, auth models, and error handling.
- Experience configuring or advising on prompting, workflow logic, and system integrations in **AI**, **SaaS**, or enterprise software contexts.
- Exceptional communicator with strong presentation and facilitation skills; comfortable leading technical discussions and executive updates.
- Analytical mindset with the ability to tie customer **KPIs** (e.g., booking rates, lead qualification, speed-to-answer) to business outcomes.
- Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments; thrives on owning processes end-to-end.

## Benefits
- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k) through Vestwell
- Flexible PTO plus U.S. federal holidays
- Company-wide off-sites
- Daily in-office lunch through Parkday
- Dinner covered when working late
- Commuter benefits and late-night rideshare
- Standing desks and workspace accommodations available on request
- All core tools and software provided

## Compensation
The expected base salary for this role is **$130,000-$190,000** with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.
**Apply:** https://hotfix.jobs/jobs/technical-account-manager-at-avoca-e8381777-dead-44d1-83d8-01fa63df1f32
**Canonical:** https://hotfix.jobs/jobs/technical-account-manager-at-avoca-e8381777-dead-44d1-83d8-01fa63df1f32