# Support Specialist
**Company:** [Zocks](https://hotfix.jobs/companies/zocks)
**Location:** Denver, CO
**Salary:** $70K-$80K
**Experience:** 2+ years
**Skills:** Technical Troubleshooting, AI Tools, Prompt Engineering, Intercom, API Integrations, Wealthbox, Redtail, Orion, Root Cause Analysis, Client-Facing Support
**Posted:** 2026-06-26
> Provide high-touch technical support and drive user adoption for an AI platform serving financial advisors. Requires 2-5 years client-facing experience and strong troubleshooting skills.
## Job Description
## Responsibilities
- Expert Troubleshooting: Become a power-user of the Zocks AI platform to patiently troubleshoot complex issues via video, phone, chat, and email.
- Drive Adoption: Actively identify opportunities to teach users about features they haven’t discovered yet, ensuring they get maximum value from the platform.
- Voice of the Customer: Channel deep user insights and friction points back to our product and engineering teams to help shape the future of Zocks.
- Commit to Excellence: Maintain a high bar for verbal and written communication that is clear, empathetic, and effective.

## Requirements
- 2-5 years in a client-facing role, preferably in a high-growth startup.
- Proven ability to troubleshoot technical issues and a demonstrated passion for leveraging AI tools (prompt engineering experience is a plus).
- Teammates who are here for the long haul and are excited by growth opportunities at Zocks.

## Nice-to-Haves
- Prior experience as a Paraplanner or Client Service Associate at a Financial Institution.
- Familiarity with the "Advisor Tech Stack" (e.g., Wealthbox, Redtail, Orion) and the regulatory requirements of the financial services industry.
- Experience with Intercom, including workflows, bots, or inbox management.
- Prompt engineering skills or experience designing and deploying custom AI bots.
- Comfort working with API integrations or configuring technical product connections.

## Compensation & Benefits
- $70,000 - $80,000 base salary + equity.
- Medical: 100% of employee premium covered.
- Dental: 99% covered ($1,500 annual benefit).
- Vision: 99% covered ($150 frames & contacts allowance).
- FSA: Zocks matches dollar-for-dollar up to $500/year.
- Unlimited PTO, paid sick time, 11 paid holidays.
- 12 weeks fully paid parental leave (birthing parent); 6 weeks (non-birthing parent).
- 401(k) via Guideline with pre-tax and Roth options.
- MacBook laptop + Google Workspace, Slack, and Zoom provided.
- Equity grant.
**Apply:** https://hotfix.jobs/jobs/support-specialist-at-zocks-ebdcea01-3988-4752-9dba-45a967ad456a
**Canonical:** https://hotfix.jobs/jobs/support-specialist-at-zocks-ebdcea01-3988-4752-9dba-45a967ad456a