# Strategic Technical Account Specialist
**Company:** [Square](https://hotfix.jobs/companies/square)
**Location:** Unspecified
**Salary:** $0K-$0K
**Experience:** 3+ years
**Skills:** APIs, SDKs, Jira, Technical Troubleshooting, Third-Party Integrations, Custom Integrations, Technical Documentation, Project Management, Enterprise Implementations
**Posted:** 2026-06-26
> Provide white-glove technical support and onboarding for Square's highest-value resellers. Manage escalations, integrations, and cross-functional collaboration while traveling up to 20%.
## Job Description
## You Will
- Willing to work a weekend (Saturday or Sunday) shift schedule to provide extended coverage for our global seller base
- Be the first line of defense for any/all support needs for assigned accounts within the Strategic portfolio (phone, email, Google Meets, etc.)
- Implement the onboarding process and training curriculum to hold sellers and team members responsible for timelines
- Execute the account reconfiguration process, training curriculum, ensuring resellers and team members adhere to established timelines (menu builds, 3rd party uploads, integrations)
- Travel up to 20% of the time for on-site Reseller visits and internal meetings
- Maintain advanced knowledge of all Square products and feature parity across global markets (US, CA, IE, UK, AU, JP)
- Master Square's technical ecosystem including APIs, SDKs, and custom integrations
- Build and maintain expertise in Square's third-party partner integrations and solutions
- Demonstrate proficiency in the on-call process and Jira ticket filing procedures for escalating technical issues
- Continuously track, prioritize, and help drive resolutions for Square's highest value sellers
- Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers' issues
- Build relationships with primary contacts across large enterprises including operations, finance, C-level executives, and technical support
- Communicate key developments, updates, and problems to internal and external stakeholders
- Analyze trends associated to customer issues and suggest improvements to processes, policies, and products to enhance the up-market seller experience
- Become an integral contributor to the success of up-market at Square through deep collaboration with Strategic Account Managers

## You Have
- Minimum of 3 years customer service, implementation, sales or account management experience in a technical environment
- Proven ability to work weekends (either Tue-Sat or Sun-Thur) shifts as demand increases
- Willingness and ability to travel up to 20% of the time
- The capacity to distill complex enterprise requirements, craft tailored solutions, and explain detailed technical solutions and strategies in an easily digestible fashion
- Advanced knowledge of Square's complete product suite and feature variations across global markets (US, CA, IE, UK, AU, JP)
- Technical proficiency with APIs, SDKs, and custom integration solutions
- Experience with technical troubleshooting and escalation processes
- Comprehensive understanding of third-party integration partnerships and ecosystem
- Strong technical documentation and communication skills
- Superb attention to detail and excellent time-management skills
- A desire to help people and improve the customer experience
- Ability to customize the support experience to the needs of individual high-value sellers
- Comfort with ambiguity and resilient when facing rapid change
- Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others
- Growth mindset, interested in feedback, and dedicated to continuous improvement

## Even Better
- Experience in a project management or implementation role
- Experience working directly with Account Management or other sales functions
- Experience managing complex & technical projects related to onboarding & supporting seller implementation
- Experience managing complex projects
- Experience working with enterprise-level technical implementations and solutions
- Experience filling ON-CALL tickets directly to product & engineering teams
- Experience in Risk, Integrations, APIs, Compliance, Fraud, Hardware or Networking
**Apply:** https://hotfix.jobs/jobs/strategic-technical-account-specialist-at-square-7f6a1d1e-65c8-4f4d-a45c-a2f22087bfdb
**Canonical:** https://hotfix.jobs/jobs/strategic-technical-account-specialist-at-square-7f6a1d1e-65c8-4f4d-a45c-a2f22087bfdb