Strategic Account Manager

Responsibilities

• Manage a book of 50 Strategic Food & Beverage Sellers in the Seattle area and across the West Coast
• Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
• Serve as the voice of the upmarket seller with Product Teams
• Act as a consultant and partner to high value restaurant sellers to accomplish their goals
• Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
• Partner with Strategic Account Executives on high-growth deals
• Negotiate pricing for use-case expansion and retention of your sellers
• Provide white glove client service and troubleshooting to ensure resolution of seller issues
• Inform operations and program design for this segment at scale
• Conduct quarterly business reviews with various stakeholders

Requirements

• 5+ years of relevant Account Management experience
• Experience managing, retaining and growing a book of business
• Consistent over-performance on key sales or customer success metrics
• Remarkable discovery skills with customers based in genuine curiosity about their business
• A technical solutioning framework, including the ability to conduct requirements gathering
• Proven experience managing multiple projects internally with engineering, product and finance teams
• Contract and/or pricing negotiations experience with external senior stakeholders
• Excellent written and verbal communication skills
• Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook

Nice-to-Haves

• Restaurant experience and/or F&B Technology experience preferred

Compensation & Benefits

• Market-based pay approach with target variable compensation included
• Zone A: $135,200 - $202,800
• Zone B: $125,800 - $188,600
• Zone C: $119,000 - $178,400
• Zone D: $108,200 - $162,200
• Remote work, medical insurance, flexible time off, retirement savings plans, modern family planning