Strategic Account Manager
Manage relationships with Square's largest Food & Beverage sellers, driving revenue growth through expansion, cross-sell, and technical solution implementation while serving as the voice of upmarket sellers to product teams.
Responsibilities
- Manage a book of 150-175 Strategic Food & Beverage Sellers in the Denver area
- Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
- Serve as the voice of the upmarket seller with Product Teams
- Act as a consultant and partner to high value restaurant sellers to accomplish their goals
- Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
- Partner with Strategic Account Executives on high-growth deals
- Negotiate pricing for use-case expansion and retention of your sellers
- Provide white glove client service and troubleshooting to ensure resolution of seller issues
- Inform operations and program design for this segment at scale
- Conduct quarterly business reviews with various stakeholders
Requirements
- 5+ years of relevant Account Management experience
- Experience managing, retaining and growing a book of business
- Consistent over-performance on key sales or customer success metrics
- Remarkable discovery skills with customers based in genuine curiosity about their business
- A technical solutioning framework, including the ability to conduct requirements gathering
- Proven experience managing multiple projects internally with engineering, product and finance teams
- Contract and/or pricing negotiations experience with external senior stakeholders
- Excellent written and verbal communication skills
- Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
Nice-to-Haves
- Restaurant experience and/or F&B Technology experience preferred
Compensation
- Zone A: $125,800 - $141,500
- Zone B: $141,500 - $157,200
- Zone C: $157,200 - $172,900
- Zone D: $172,900 - $188,600
- Amounts listed above include target variable compensation
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