Strategic Account Manager

The Role

We're hiring a Strategic Account Manager to own some of our most important customer relationships post-sale. This is not a typical AM role: you'll carry quota on GRR and NRR, run executive-level QBRs, and serve as the face of Hyperbound to a broad book of enterprise accounts. You'll help build the playbook for a new category while working directly with senior leaders at some of the world's best-known brands.

What You'll Do

• Own a book of business across enterprise accounts, driving adoption of Hyperbound's full platform (roleplays, real call scoring, certifications, and learning modules)
• Carry quota on GRR and NRR: renew contracts, expand seats, and upsell modules
• Build and deliver executive-level QBRs that tie product usage to measurable business outcomes
• Partner with AEs during the first 9 months of strategic accounts (with full double comp), then take sole commercial ownership
• Identify churn risks early and proactively solve adoption challenges before they escalate
• Turn customer success stories into references and case studies that fuel future sales
• Collaborate with Solutions Engineers on integrations and onboarding to ensure a smooth customer experience

What You'll Bring

• 3+ years in customer-facing roles with a track record of progressing from CSM to AM or a comparable hybrid
• Comfort being measured on revenue, not just satisfaction: you've consistently renewed and expanded your book
• Experience running QBRs that connect product usage to business outcomes for senior stakeholders
• A bias toward building: you want to shape the playbook, not just follow one
• Strong relationship skills and genuine enthusiasm for frequent travel and in-person customer engagement
• Tenure that shows impact: 2-3+ year stints in prior roles

Bonus Points

• Prior startup, past founder, or high-growth company experience
• Experience selling or expanding into large global enterprises
• Familiarity with sales tech, enablement, or revenue intelligence tools

Compensation & Benefits

• Salary: $220k-$250k OTE (60% base / 40% variable. Variable tied to GRR and NRR, with quarterly adoption bonuses as an additional kicker.) Final offer based on experience.
• Equity: Meaningful early-stage equity in a Series A company
• Health: Medical, dental, and vision coverage
• PTO: Unlimited
• Office: In-office in SF 5x/week with daily lunches.
• Other: Commuter and parking benefits