Strategic Account Manager
Manage and grow relationships with largest enterprise customers as a trusted advisor to C-suite leaders. Drive revenue expansion through strategic account planning, upselling, and complex deal negotiations in a SaaS environment.
Key Responsibilities
- Act as the primary point of contact for large, complex accounts, building trust and credibility with senior executives, including CIOs and CXOs
- Develop and execute comprehensive account plans that align with customer business objectives
- Articulate and demonstrate the tangible value of the platform, ensuring customer success and satisfaction
- Drive revenue expansion through strategic upselling and cross-selling while ensuring high customer satisfaction and retention
- Lead complex, global deal negotiations, navigating procurement processes, and closing high-value contracts
- Work closely with cross-functional teams—including customer success, marketing, product, and support—to deliver tailored strategies
- Provide insights into customer trends and feedback to internal teams
- Consistently meet or exceed quarterly revenue and retention targets
What We’re Looking For
- 8+ years of experience managing and growing large, complex accounts in a software/SaaS environment, with a track record of exceeding revenue targets
- Demonstrated ability to engage and influence senior executives, aligning solutions to their strategic priorities
- Strong foundation in articulating business value, particularly within innovative technology domains (e.g., AIOps, SaaS/Cloud)
- Expertise in navigating and closing complex, high-value deals within global organizations
- Deep commitment to understanding customer needs, ensuring satisfaction, and delivering tailored solutions
- A natural collaborator who thrives in dynamic environments
- Ability to navigate challenging situations with empathy, active listening, and perseverance
Compensation & Benefits
- Market competitive salary with an anticipated OTE range of $300,000-$150,000
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays
- Comprehensive health benefits
- #PandaParent support: Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents
- Financial planning services
- Employee learning & development budget
- Values-based recognition
- Social community & ERG programs
- Work-from-home stipend
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