# Staff Technical Account Manager
**Company:** [Illumio](https://hotfix.jobs/companies/illumio)
**Location:** Remote
**Salary:** $171K-$205K
**Experience:** 5+ years
**Skills:** Zero Trust Architecture, Cybersecurity, Firewalls, Enterprise Security Deployment, Saas Enterprise Software, Technical Architecture, System Administration, Networking, Siem/Soar, Security Compliance Frameworks
**Posted:** 2026-05-22
> Dedicated TAM supporting U.S. Military (Air Force preferred) accounts. Builds trusted advisor relationships, provides Zero Trust architectural guidance, drives adoption, and serves as primary liaison for post-sales technical and business issues.
## Job Description
## Your Impact
- Establish long-term relationships within assigned accounts while developing an understanding of the client's strategic goals and overall impact on mission and operational outcomes.
- Provide project leadership, coordination, and architectural guidance for the customer's cybersecurity, Zero Trust, and Illumio product initiatives in DoD/Military environments (Air Force preferred).
- Lead and drive challenging requests across simultaneous client engagements, coordinating across customer stakeholders and internal Illumio teams.
- Provide clear and constructive product feedback to Illumio Product Management teams based on military mission use-cases, operational constraints, and requirements.
- Understand the customer's high-level business and mission challenges while functioning as an advisory resource for best practices and driving adoption of Illumio solutions.
- Perform health checks, document findings, and provide best-practice recommendations.
- Be a customer advocate within Illumio to ensure escalations are resolved in a timely fashion.
- Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience.
- Collect metrics and develop reports that illustrate program health and progress (adoption, outcomes, risk reduction, and operational readiness).
- Travel ~30% for customer visits.

## Your Toolkit
- Knowledge of cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices.
- A solid technical background in advanced security (preferably with technical certifications). Background in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture is preferred.
- Superb communication, presentation, and interpersonal skills including the ability to communicate effectively and build relationships with practitioners, architects, and senior leadership (including executive / mission stakeholders).
- Experience deploying enterprise security solutions, ideally in regulated or high-assurance environments.
- Fast learner with the ability to explain complex technical concepts to a variety of audiences.
- Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels.
- Effective working independently and in a team setting.
- 5–10 years of experience supporting SaaS enterprise software.

## Bonus Points
- Experience supporting U.S. Military / DoD environments; U.S. Air Force experience strongly preferred.
- Familiarity with common public sector security/compliance frameworks and constraints (e.g., RMF/ATO motions, STIG-informed hardening expectations, enclave/network segmentation requirements).
- Prior work with defense integrators / primes and multi-stakeholder programs (customer + integrator + vendor).
- Bachelor's degree in engineering or science.
- Knowledge of networking concepts such as routers, switches, load balancers, and security solutions from a variety of vendors.
- Experience integrating heterogeneous security environments.
- Familiarity with SIEM/SOAR patterns in enterprise customer environments.
- Strong organizational skills with the ability to handle multiple clients and complex stakeholder environments.
- Must be able to obtain and maintain a U.S. security clearance.
**Apply:** https://hotfix.jobs/jobs/staff-technical-account-manager-at-illumio-f74b48bd-2825-4f7d-bcf9-73ab24047504
**Canonical:** https://hotfix.jobs/jobs/staff-technical-account-manager-at-illumio-f74b48bd-2825-4f7d-bcf9-73ab24047504