# Staff Software Engineer - Customer Engagement & Docs Platform
**Company:** [Databricks](https://hotfix.jobs/companies/databricks)
**Location:** San Francisco, CA
**Salary:** $190K-$260K
**Experience:** 6+ years
**Skills:** Machine Learning, LLMs, Distributed Systems, Retrieval Systems, Search Technologies, Software Engineering, Kubernetes, Spark, Python, Java
**Posted:** 2026-01-30
> Leads development of AI-powered systems for customer engagement using ML/LLMs to provide precise solutions and escalations. Requires 6+ years in large-scale distributed systems with strong product and ML expertise.
## Job Description
## Responsibilities
- Lead design, development, and deployment of systems for Evaluation, Answer retrieval and Quality improvement for helping customers.
- Lead architectural decisions to ensure performance, reliability, and accuracy of the knowledge systems.
- Drive best practices for engineering excellence, including design reviews, code quality, testing strategies, and performance optimizations.
- Deliver high-quality, production-ready code and services end-to-end — including performance tuning, resiliency improvements, and debugging in live environments.
- Contribute to longer-term technical planning and support strategic initiatives in Assistant and Support organizations.

## Requirements
- 6+ years of industry experience building and operating large-scale distributed systems.
- Demonstrated technical proficiency in machine learning and software engineering, coupled with a strong product-oriented approach.
- The capacity to define and structure solutions in ambiguous problem domains.
- Ability to mentor and guide junior engineers, as well as to effectively collaborate across various team boundaries.
- Track record of driving high-impact, technically complex initiatives that delivered clear customer or business value.

## Nice-to-Haves
- Prior experience with retrieval systems and search technologies.
**Apply:** https://hotfix.jobs/jobs/staff-software-engineer-customer-engagement-docs-platform-at-databricks-9aa50c40-860e-4107-8278-e7960edcfb10
**Canonical:** https://hotfix.jobs/jobs/staff-software-engineer-customer-engagement-docs-platform-at-databricks-9aa50c40-860e-4107-8278-e7960edcfb10