Staff Product Designer, Provider Onboarding

Responsibilities

• Own the end-to-end provider onboarding experience from lead form submission through credentialing to first appointment.
• Design AI-agent-powered intake flows that replace manual, multi-page credentialing forms with intelligent interactions.
• Scale self-serve onboarding vision beyond v2, enabling providers to go from interest to credentialed with minimal human intervention.
• Use tools like Claude.ai to clarify problem space, understand data, and test assumptions.
• Prototype with Claude Code/Cursor and MagicPatterns to build and iterate on flows and IAs.
• Conduct research and talk directly to providers to validate solutions.
• Contribute to the design system and culture, share AI practice, prompts, and patterns.

Requirements

• 8+ years of product design experience, with significant time on onboarding, activation, or conversion-focused product work.
• Shipped measurable conversion improvements; think in funnels, diagnose drop-off.
• Systems thinker who understands full pipeline (CAQH, NPI, payer credentialing, provider activation).
• Experience designing agentic or AI-powered workflows (conversational flows, intelligent automation).
• Strong visual and interaction design craft; produce polished work at speed.
• Comfortable with AI prototyping tools (Claude Code, Cursor, MagicPatterns).

Compensation & Benefits

Base pay range: $212,000 - $265,000 (depending on qualifications, experience, location).

• Equity compensation
• Medical, Dental, Vision
• HSA/FSA, 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave
• Carrot Fertility reimbursement
• 13 paid holidays + Holiday Break
• Flexible PTO
• EAP, training/professional development