Sr. UX Writer II, Systems
Lead UX writing strategy and operationalize content design within the design system. Build AI-powered workflows and writing standards that scale across multiple products while collaborating with design, product, and engineering teams.
UX Writing
- Serve as a thought leader in UX writing, contributing to the development of best practices and advocating for a user-first approach across teams
- Document and maintain the styles and standards for UX writing across all products
- Conduct audits, identify patterns, and lead brainstorming sessions to design the best user experiences and identify areas for optimization
- Independently lead UX writing initiatives from discovery through implementation, ensuring alignment with product strategy and driving measurable improvements in user experience and engagement
- Bring judgment to how AI fits into content design work; using it where it adds value, helping the team calibrate processes, and contributing to responsible practices
- Partner closely with design teams on accessibility and localization initiatives, ensuring content is inclusive and usable for all
Localization
- Leverage deep understanding of how authoring UI decisions affect authors working across languages and regions
- Shape and advocate for patterns that reduce friction for multilingual workflows
Design Thinking
- Ensure strategic alignment of UX writing discipline with product principles and brand voice
- Leverage user research, A/B testing, and performance analytics to refine UX copy and optimize user interactions
- Adapt and evolve writing systems and resources to meet future product and user needs
Cross-Functional Collaboration
- Collaborate with researchers, product managers, engineers, designers, and other stakeholders to establish conversational, cohesive experiences with a unified voice
- Communicate productively with visual thinkers and advocate for your point of view
- Work cross-functionally to build experiments, develop hypotheses, and test plans
- Socialize and champion writing guidance and best practices at all organizational levels
Team Citizenship
- Foster a culture of collaboration, where constructive feedback and open dialogue are required
- Mentor developing peers on processes, product knowledge, and best practices
Overall Impact
- Design, develop, and drive new operational methodologies for achieving and maintaining writing excellence in product development
- Seamlessly integrate writing guidance, best practices, and style principles into existing and evolving design systems
- Develop reusable UX content templates, components, and frameworks to ensure consistency and efficiency
- Build and manage AI-powered systems, tools, and workflows that multiply the product organization’s capacity and output quality
Requirements
- 8+ years of experience as a UX Writer with a deep understanding of user-centered design principles
- Experience with localization workflows, including writing for translatability, working with translation management systems, or collaborating with L10n engineering teams
- Proven fluency with AI tools (e.g., Claude, ChatGPT) applied to content design workflows—not just as a user, but as someone who builds and maintains AI-powered systems for team-wide use
- Excellent communication and presentation skills, including the ability to present research to stakeholders and executive leadership
- A demonstrated ability to use empathy, logic, and data to inform design choices
- Collaborative mindset and comfortable working effectively in cross-functional teams
- A passion for building accessible, inclusive, quality products
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