# Sr. Director, Revenue Operations
**Company:** [Machinify](https://hotfix.jobs/companies/machinify)
**Location:** Remote
**Experience:** 8+ years
**Skills:** Revenue Cycle Management, Revenue Forecasting, Kpi Monitoring, Contract Management, Sla Tracking, Pricing Strategy, Invoice Reconciliation, Revenue Integrity, Cross-Functional Collaboration, Client Performance Management
**Posted:** 2026-06-24
> Senior leader overseeing revenue cycle performance, billing integrity, contract management, pricing, and client value realization for Machinify’s CPS business. Partners with Finance, Legal, Sales, and Operations to optimize revenue capture and compliance.
## Job Description
## Revenue Cycle Management
- Design, implement, and continuously improve end-to-end revenue cycle processes from service delivery through final payment collection.
- Lead monthly cadence of revenue performance working sessions with Finance and Operations leaders to ensure alignment and tracking with budget/forecast.
- Participate and serve as key stakeholder for revenue forecasting process (3+9, 6+6, 9+3) and annual budget builds.
- Monitor key performance indicators (KPIs) including days in accounts receivable (AR), denial rates, clean claim rates, and cash collections.
- Lead cross-functional teams to resolve systemic billing, coding, and collections issues that impact revenue performance.
- Oversee the tracking and management of claim inventory across all clients and solutions to ensure accurate alignment between services delivered and value realized.
- Establish controls and processes to reconcile inventory records with billing and revenue data, minimizing discrepancies and revenue leakage.
- Optimize revenue cycle speed and performance – reducing time to value from identified savings to revenue realization.
- Partner with operations and business segment leaders to maintain visibility into inventory levels, utilization rates, and cost implications.
- Monitor inventory-related variances and work with business partners to implement corrective action plans.

## Revenue Conversion
- Drive strategies to convert authorized or earned revenue into cash receipts at maximum efficiency.
- Identify and eliminate bottlenecks in the order-to-cash cycle that delay revenue realization.
- Partner with operations to align service delivery timelines with billing milestones.
- Track and report on conversion rates by payer, service line, and geography; implement action plans to close performance gaps.

## Revenue Integrity
- Establish and govern a robust revenue integrity program to ensure accuracy, completeness, and compliance of all billings.
- Conduct regular audits of coding, documentation, and processes to identify risk exposure and opportunities for revenue recovery.
- Partner with compliance and legal teams to ensure adherence to federal and state regulations, including CMS guidelines, HIPAA, and applicable fraud and abuse laws.
- Implement proactive monitoring tools and controls to prevent underpayments, overbilling, and revenue leakage.

## Invoicing
- Oversee the timely and accurate generation, delivery, and reconciliation of customer and payer invoices.
- Ensure invoicing systems and workflows are aligned with contractual terms, regulatory requirements, and internal controls.
- Manage dispute resolution processes for invoice discrepancies, driving prompt and equitable resolution.
- Evaluate and implement technology solutions to streamline invoicing workflows and reduce manual processing errors.
- Create a best-in-class client experience as it relates to the revenue conversion and invoicing process.

## Contract Management and Performance
- Serve as central lead and point of contact for all CPS business segments as it pertains to contracting (new clients, existing client expansion, renewals, etc.) – with focus on Statement of Work (SOW).
- Maintain a centralized contract repository and ensure key terms, rates, and obligations are accurately reflected in billing and operational systems.
- Analyze contract performance against financial projections; flag variances and recommend renegotiation strategies – in partnership with Growth and Client Success.
- Oversee the management and monitoring of Service Level Agreements (SLAs) embedded within client and vendor contracts, ensuring all parties meet defined performance standards and obligations.
- Establish a systematic process for tracking SLA compliance, documenting performance metrics, and escalating breaches in a timely and structured manner.
- Partner with Client Success and Operations to conduct regular SLA performance reviews, driving corrective action where commitments are at risk or have not been met.
- Ensure contractual compliance across the full contract lifecycle, including adherence to reporting requirements, renewal timelines, and regulatory or audit obligations.

## Price Modeling and Analysis
- Partner closely with Growth/Sales and Client Success to have finger on pulse of all sales and expansion activity for the CPS business.
- Serve as proxy for President relative to pricing and deal sign-off for contracts.
- Lead the development and maintenance of a competitive, market-informed pricing strategy across all service lines and product offerings.
- Conduct ongoing analysis of pricing trends, payer fee schedules, competitive benchmarks, and cost structures to inform pricing decisions.
- Model the financial impact of proposed pricing changes on net revenue, margin, and market positioning.
- Partner with Finance and executive leadership to support annual rate setting, contract negotiations, and go-to-market pricing strategies.

## Client Performance
- Serve as a primary point of contact for clients on matters related to billing, invoicing, contract performance, and revenue integrity, in close partnership with Client Success.
- Build and maintain trusted relationships with client stakeholders, proactively communicating on billing outcomes, payment status, and dispute resolution.
- Partner with Client Success and Operational leadership to address client concerns related to pricing, contract terms, and revenue processes in a timely and professional manner.
- Lead or participate in client-facing meetings, business reviews, and presentations to deliver insights on revenue performance and demonstrate the value of services delivered.
- Collaborate with internal teams to develop client-specific reporting and transparency tools that support billing accuracy and strengthen trust.
- Identify opportunities to improve the client experience within revenue-related touchpoints, driving satisfaction and long-term retention.
- Monitor and report on client value creation, ensuring that payment integrity findings and recoveries are clearly quantified, communicated, and recognized by client stakeholders.
- Track and manage value recognition across client engagements, confirming that identified savings and recoveries are realized.
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