# Sr. Director, Agentic Engineering
**Company:** [Dialpad](https://hotfix.jobs/companies/dialpad)
**Location:** San Francisco, CA
**Salary:** $332K-$388K
**Experience:** 12+ years
**Skills:** Agentic AI, Llm Platforms, Inference Optimization, Retrieval Systems, Memory Architectures, LangChain, LangGraph, Crewai, Evaluation Frameworks, Observability, Safety Frameworks, Real-Time Streaming, Conversational AI, Tool Use, Api Execution
**Posted:** 2026-06-29
> Lead Dialpad's Agentic Engineering organization of ~130 engineers to build and scale multi-agent AI platforms that reason, act, and execute real-time workflows. Requires 12+ years experience including 5-8 years leading large engineering teams, deep expertise in LLM/agentic architectures, and strong strategic/people leadership.
## Job Description
## Responsibilities
- Own the agentic engineering strategy, roadmap, budget, and delivery of Dialpad's agentic platform, including orchestration layers, memory architectures, tool-use and API-execution frameworks, and evaluation, observability, and safety systems.
- Own the health, growth, and succession planning of the organization (~130 engineers), managing performance, headcount budgets, and career progression for managers and senior IC architects.
- Build scalable, multi-modal AI agents capable of autonomous reasoning, real-time conversational interaction, and secure tool execution across complex enterprise workflows.
- Establish clear multi-team goals, robust QA and regression processes, and operational metrics (KPIs) that hold the platform to enterprise standards.
- Create clear job descriptions, leveling guides, and onboarding plans to sustain a diverse, high-performing engineering organization.
- Partner with the executive team and division leaders to set long-term direction, communicate changes, and align with wider business strategy.
- Collaborate with peers in Product, Design, Applied Research, Support, and Finance to understand customer needs, maximize resource ROI, and eliminate cross-team friction.
- Work with Talent Acquisition and HR to calibrate hiring bars, recruit top-tier talent, and extend competitive offers.
- Stay ahead of emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and evolving safety and policy guardrails.
- Monitor market and industry trends to influence department-wide goals and Dialpad's forward business strategy.

## Requirements
- 12+ years of relevant engineering experience, including 5 to 8 years of leadership experience, with a proven track record of growing teams, developing managers, and steering an organization of 100+ engineers.
- Experience scaling distributed systems and production-grade infrastructure, then evolving into applied AI, LLM platforms, and agentic architectures.
- Shipped production systems where AI agents reason, act, coordinate, and safely execute workflows.
- Depth in several of: LLM platforms and inference optimization; retrieval systems and memory architectures; agent frameworks (e.g., LangChain/LangGraph, CrewAI, AWS/Google agent ecosystems); evaluation, observability, and safety frameworks for AI systems; real-time streaming infrastructure and conversational AI; tool use, API-execution frameworks, and human-in-the-loop systems.
- Operational excellence in setting multi-team goals, using KPIs, and identifying planning risks and tech-debt.
- People and career leadership: coaching managers, mentoring senior ICs, healthy OKRs, managing performance, championing diversity.
- Strategic planning: managing cross-division dependencies, optimizing multi-million-dollar budgets, representing the company externally.
- Bachelor's degree in Computer Science or related field, or equivalent practical experience.

## Nice-to-Haves
- Experience with multi-agent orchestration platforms performing real-time conversational reasoning and tool execution over large-scale data.
**Apply:** https://hotfix.jobs/jobs/sr-director-agentic-engineering-at-dialpad-5a5fe167-554c-4b66-a1a1-a161f5f0685f
**Canonical:** https://hotfix.jobs/jobs/sr-director-agentic-engineering-at-dialpad-5a5fe167-554c-4b66-a1a1-a161f5f0685f