# Sr. Customer Success Manager
**Company:** [Truemed](https://hotfix.jobs/companies/truemed)
**Location:** San Francisco, CA, Los Angeles, CA, Austin, TX
**Skills:** Hsa/Fsa, Data Analysis, Growth Marketing, Cross-Functional Collaboration, Account Management, Strategic Onboarding, Revenue Growth, Ai Applications, Fintech, Health & Wellness
**Posted:** 2025-08-30
> Onboards and manages high-impact health/wellness merchant partners on HSA/FSA payment platform, drives revenue through co-marketing campaigns and data optimization, provides white-glove service for long-term growth.
## Job Description
## Responsibilities
- Lead end-to-end onboarding and implementation for high-impact merchant partners (e.g., Peloton, ARMRA, Sleep Number) to accept HSA/FSA payments.
- Collaborate with growth marketing to design and launch co-marketing campaigns driving awareness, adoption, transaction volume, and ROI.
- Provide white-glove service: educate merchants on best practices, gather feedback, build relationships for long-term loyalty.
- Analyze performance data to identify optimization opportunities and drive revenue growth.
- Manage multiple high-priority accounts, acting as trusted advisor with cross-functional alignment.

## Requirements
- Autonomy, maturity, and eagerness to create exceptional merchant experiences in health/wellness.
- Proven cross-functional collaboration and communication with internal/external partners.
- Strong analytical skills for data-driven decisions.
- Ability to manage multiple projects in fast-paced environment.
- Thrive in ambiguity with critical thinking and proactivity.

## Nice-to-Haves
- Background in early-stage startups, business development, sales ops, consulting, or finance.
- Experience in growth marketing, partner success, or strategic account management.
- Familiarity with health, wellness, or fintech industries.
- AI-driven mindset for scaling account management.

## Compensation & Benefits
- Comp and equity in top decile for Series A startups.
- Comprehensive medical, dental, vision insurance with employer HSA contributions.
- 401(k).
- Unlimited PTO.
- Coworking stipend.
- L&D stipend.
- 2x/year company offsites and 2x/year team offsites.
**Apply:** https://hotfix.jobs/jobs/sr-customer-success-manager-at-truemed-75e224e8-ac5d-4369-8161-2cf82a4ca911
**Canonical:** https://hotfix.jobs/jobs/sr-customer-success-manager-at-truemed-75e224e8-ac5d-4369-8161-2cf82a4ca911