# Solutions Support Engineer - East
**Company:** [Wiz](https://hotfix.jobs/companies/wiz)
**Location:** Remote
**Salary:** $108K-$149K
**Experience:** 5+ years
**Skills:** Kubernetes, AWS, Azure, GCP, Linux, Python, Java, JavaScript, Shell, JSON, REST APIs, DevOps, Http
**Posted:** 2026-04-02
> Provides technical support for cloud security product, troubleshooting customer issues, automating solutions, and managing Kubernetes clusters. Requires 5+ years in technical support or sysadmin, cloud experience, and coding skills in Python/JavaScript.
## Job Description
## What You'll Do

- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage

## What You'll Bring

- Must be comfortable working 9-6 EST
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- 2+ years experience with Cloud technologies (**Azure**, **AWS**, **GCP**)
- 1+ years of hands-on experience designing, deploying, and managing production-grade **Kubernetes** clusters and custom applications
- Experience in reading or debugging code in one or more of the following: **Java**, **Python**, **Shell**, **JavaScript**, **JSON**
- Proficiency with command-line tools and **Linux** operating system environments

## Nice to Have

- Experience with **DevOps** technologies
- Familiar with **REST APIs** or **GraphQL**
- Knowledge of basic web technologies (e.g., **HTTP**, **HTML**, **DNS**)
- Understanding of networking fundamentals (e.g., **TCP/IP**, Routing, **VPNs**, **VLANs**, Peering, **Load Balancing**)
- Understanding of relational databases
**Apply:** https://hotfix.jobs/jobs/solutions-support-engineer-east-at-wiz-7096c982-98de-4eba-a330-d4a8624617d1
**Canonical:** https://hotfix.jobs/jobs/solutions-support-engineer-east-at-wiz-7096c982-98de-4eba-a330-d4a8624617d1