# Software Engineer - Video
**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Salary:** $115K-$169K
**Experience:** 2+ years
**Skills:** Java, Restful Services, Kafka, SQS, AWS, GCP, CI/CD, Prometheus, Datadog, Grafana
**Posted:** 2026-02-27
> Build and maintain scalable, real-time backend services for Twilio's Voice Trust team to ensure reliable voice communications. Requires 2-3+ years experience with Java, distributed systems, cloud infrastructure, and AI coding tools.
## Job Description
## About the Job

Software Engineer (L2) for Voice Trust team, ensuring reliable voice communication for Twilio's Voice customers. Participate in all phases of software development lifecycle: requirements gathering, technical design, coding, testing, deployments, and on-call support. Own, operate, and maintain services in distributed production environment using Agile methodologies.

## Responsibilities

- **Be an owner**: Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them
- **Wear the customer's shoes**: Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions
- **Write it down**: Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams
- **Be bold**: Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity
- **Draw the owl**: Figure out novel ways of solving customer problems for the Voice channel

## Qualifications

### Required

- Minimum 2-3+ years of hands-on experience in a large scale, distributed applications environment on JVM based technologies
- Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)
- Understanding of CI/CD pipelines
- Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure
- Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)
- Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation
- Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability
- Strong Java fundamentals with the ability to architect, review, and debug code
- Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar)
- Bachelor's degree in Computer Science or a related engineering field
- Strong Computer Science fundamentals (data structures, algorithms, operating systems, distributed systems)
- Able to work well in a team setting

### Desired

- Can demonstrate with metrics how you have used AI to increase productivity
- Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies
- Hands on experience scaling production backend systems
- Knowledge and experience working with SIP protocol
- Knowledge and experience working with Stir/Shaken protocol

## Compensation

Estimated pay ranges (for eligible locations):
- Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $114,600 - $143,300
- New York, New Jersey, Washington State, or California (outside SF Bay area): $121,400 - $151,700
- San Francisco Bay area, California: $134,800 - $168,500

Eligible for equity plan, corporate bonus, health care insurance, 401(k), paid time off.
**Apply:** https://hotfix.jobs/jobs/software-engineer-video-at-twilio-3f5b1a08-137c-47da-8b00-f84adcd32fc3
**Canonical:** https://hotfix.jobs/jobs/software-engineer-video-at-twilio-3f5b1a08-137c-47da-8b00-f84adcd32fc3