# Software Engineer, Internal Applications - Enterprise
**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Salary:** $293K-$342K
**Experience:** 5+ years
**Skills:** Frontend Development, Backend Development, API Design, Data Modeling, System Reliability, Itsm, IAM, RBAC, Zero Trust, Agentic Systems
**Posted:** 2026-06-09
> Build internal applications that reduce manual IT and security operations through frontend/backend software, automation, and agentic systems. Requires strong full-stack experience and security judgment.
## Job Description
## Responsibilities
- Build frontend experiences that let employees request help, let agents gather context and take safe actions, and let human responders review, approve, or take over without losing the thread.
- Reduce reliance on broadly privileged manual actions by replacing them with narrow, auditable, policy-aware automation.
- Turn recurring technology support and administration problems into paved-path processes that can be completed consistently and, where appropriate, without a human in the loop.
- Build agentic solutions that can understand tickets, gather context, execute safe actions, and escalate intelligently when automation is not enough.
- Improve ITSM experiences across intake, routing, execution, handoff, and auditability.
- Create reusable tools, APIs, and execution primitives that agents and operators can use safely across enterprise systems.
- Design internal applications that pair strong frontend usability with robust backend systems, especially for complex operational tasks.
- Partner closely with IT, Security, and business teams to identify where software can remove friction, reduce risk, and improve operational leverage.
- Work with IAM and Security partners to ensure internal applications align with Zero Trust principles, RBAC expectations, and compliance needs.
- Build backend foundations that support secure products across identity, ITSM, ticketing, and service integrations.
- Strengthen monitoring, observability, and incident readiness for the systems behind these experiences.
- Manage multiple initiatives while maintaining a high bar for usability, implementation quality, and operational follow-through.

## Requirements
- Strong experience building production software across both frontend and backend layers, with particular strength in modern frontend development.
- Experience designing interfaces for complex operational products, internal tools, or case-management systems.
- A track record of turning ambiguous operational problems into clear, usable products or systems.
- Solid backend engineering fundamentals in API design, data modeling, integrations, and system reliability.
- Experience building internal platforms, support tooling, automation systems, or operational products.
- Interest in agentic systems, ITSM, enterprise administration, or software that reduces manual operational burden.
- Strong judgment around security, access boundaries, and designing systems that constrain risky actions rather than simply making them easier.
- Excellent stakeholder management skills and ability to work cross-functionally with IT, Security, and business teams.
- Clear and concise communication skills to explain technical concepts to both technical and non-technical audiences.
- A self-starter with strong analytical and problem-solving skills.

## Nice-to-Haves
- Experience with enterprise SaaS administration, identity systems, or privileged operational tooling.
- Experience building AI-assisted or agentic support systems.
- Experience with ticketing systems, request routing, approval flows, or operational case management.
- Experience designing reusable toolsets or platforms consumed by both humans and agents.
- Familiarity with compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and NIST.
**Apply:** https://hotfix.jobs/jobs/software-engineer-internal-applications-enterprise-at-openai-d9989d1b-9df2-4256-9a0a-69a1bf37eecc
**Canonical:** https://hotfix.jobs/jobs/software-engineer-internal-applications-enterprise-at-openai-d9989d1b-9df2-4256-9a0a-69a1bf37eecc