# Service Coordinator
**Company:** [Lyft](https://hotfix.jobs/companies/lyft)
**Location:** Nashville, TN
**Experience:** 2+ years
**Skills:** ERP, Fleet Management Systems, Shop Management Systems, Inventory Management, Microsoft Office, Google Workspace, Mobile Devices, Inventory Scanning Equipment
**Posted:** 2026-06-26
> Service Coordinator managing 24/7 AV fleet repair workflow, work order processing, parts allocation, technician dispatch, and compliance at Flexdrive's Nashville depot. Requires 2+ years automotive/fleet service experience and SMS/FMS proficiency.
## Job Description
## Responsibilities

### Work Order Management & Service Coordination
- Initiate work orders based on vehicle diagnostics, inspection findings, and automated alerts; close completed repairs after verifying all labor and parts are accurately documented.
- Actively manage work assignments to technicians based on skill level, current workload, and depot priorities to maximize shop throughput.
- Allocate parts inventory to active work orders, coordinate parts availability with repair schedules, and ensure consumption is tracked for warranty and billing accuracy.
- Maintain detailed service records including diagnostic findings, repair actions, and parts used.
- Communicate repair priorities, parts availability status, and work order updates between depot operations and maintenance teams.
- Track vehicle downtime against SLAs; proactively identify stalled vehicles and escalate issues such as parts delays or diagnostic challenges.
- Review technician time punches against standard repair times (SRTs) and flag technicians struggling with specific repair types for training.

### Quality Control & Compliance
- Ensure completed Repair Orders contain the 'Three Cs': Complaint, Cause, and Correction.
- Maintain all required Repair Order documentation per partner standards for audit readiness and regulatory compliance.
- Conform to all service order and inventory management SOPs and hardware line item transaction procedures.

### 24/7 Support & Coordination
- Provide on-call support via mobile phone for late night and weekend crews, answering service and inventory questions and troubleshooting system issues remotely.
- Coordinate with parts suppliers, logistics providers, and third-party repair facilities.
- Lead daily "pass-down" meetings between shifts, providing status reports on WIP, "down" vehicles, and critical safety campaigns.

### Safety & Environmental Compliance
- Handle and store hazardous materials (batteries, fluids, chemicals) according to NFPA standards and EHS requirements.
- Properly characterize and segregate waste streams with appropriate signage and coordinate disposal per environmental regulations.
- Use required PPE when handling parts and materials.
- Support emergency response procedures for spills, thermal events, or other material-related incidents.

## Requirements
- High school diploma or equivalent required; Associate degree in Supply Chain, Logistics, Business, or related field preferred.
- 2+ years experience as a Service Writer, Service Advisor, or Dispatcher in an automotive dealership or fleet environment.
- 2+ years of experience with Shop Management Systems (SMS) or Fleet Management Systems; experience creating estimates and managing WIP.
- Demonstrated experience managing high-value or sensitive inventory with strict security requirements.
- Strong attention to detail with proven track record of maintaining high fleet availability and meeting Repair Cycle Time SLAs.
- Experience with automotive parts nomenclature, identification, and handling procedures preferred.
- Physical capabilities including ability to lift up to 50 lbs, stand/walk for extended periods, and operate material handling equipment.
- Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment.
- Strong communication skills for coordinating with technicians, vendors, and management across all shifts.
- Valid driver's license with clean driving record.
- Flexibility to work various shifts and provide on-call support during nights/weekends as needed.

## Technical Requirements
- Proficiency with ERP or similar inventory management systems.
- Ability to use fleet management tools for parts consumption tracking.
- Competency with mobile devices and inventory scanning equipment.
- Basic Microsoft Office/Google Workspace skills for reporting.
- Understanding of inventory management best practices.

## Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled.
- Mental health benefits.
- Family building benefits.
- Child care and pet benefits.
- 401(k) plan with company match.
- 12 observed holidays; salaried team members have discretionary paid time off, hourly team members have 15 days paid time off.
- 18 weeks of paid parental leave (biological, adoptive, and foster parents eligible).
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.
**Apply:** https://hotfix.jobs/jobs/service-coordinator-at-lyft-94f4a67b-af26-44c3-a1fd-6794d81b7d11
**Canonical:** https://hotfix.jobs/jobs/service-coordinator-at-lyft-94f4a67b-af26-44c3-a1fd-6794d81b7d11