Senior Technical Account Manager, Cash App Pay & Afterpay
Serve as a trusted technical partner to Cash App Pay and Afterpay's largest merchants, driving post-sales growth, resolving integration issues with HTML/CSS/JS, and ensuring feature adoption. Requires senior experience in fintech/payments account management plus hands-on technical skills.
Responsibilities
- Identify and act on post-sales growth opportunities within merchant portfolio, partnering with Account Management to grow GPV and feature adoption
- Provide education to merchants, partners, and internal teams on Cash App Pay and Afterpay features; deliver quarterly technical reviews connecting integration health to commercial performance
- Partner with Solutions Engineering to ensure seamless pre-sales to post-sales handoffs and collaborate on expansion opportunities
- Work cross-functionally with Account Management, Sales, Solutions Engineering, Product, and Engineering to provide technical and operational solutions
- Partner with Product and Engineering to represent the merchant voice and frame feature requests with commercial impact
- Proactively manage new product life cycles in conjunction with Product and Engineering teams to facilitate merchant adoption
- Lead integration health monitoring: conduct regular health checks using defined KPIs, perform root-cause analysis, implement preventative measures, and promote standardization across merchant implementations
- Leverage HTML, CSS, and JavaScript to assess and creatively solve integration issues on merchant websites and in-store terminals
- Maintain comprehensive integration documentation following established templates
- Operate within team's established operating rhythm, including regular merchant health reporting, portfolio reviews, and performance measurement against defined KPIs
- Document challenges and blockers to share learnings with other Technical Account Managers
- Participate in on-call incident response rotation with SLA adherence, including RCA delivery and senior leadership communication
- Leverage AI and automation tools to improve efficiency in merchant analysis, issue detection, documentation, and portfolio management
Requirements
- Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
- Prior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development
- Experience managing and growing enterprise accounts, including identifying expansion opportunities and driving commercial outcomes
- Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
- Proficiency in JavaScript, HTML, and CSS; comfortable assessing and debugging integration issues across e-commerce and POS platforms
- SQL and ability to leverage it for data analysis and troubleshooting
- Experience with monitoring tools (Datadog, SumoLogic) for proactive issue detection and portfolio health oversight
- Familiarity with platform management processes: environments, testing, release management, and deployments
- Strong commercial acumen and ability to balance client advocacy with company objectives
- Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations
- Strong written and verbal communication skills
- Practical, hands-on experience using AI tools in a professional context
Nice-to-Haves
- Direct experience with buy-now-pay-later (BNPL), payment processing, or merchant acquiring
- Background in incident management
Manager II, Client Account Manager
Lead and mentor a team of Agency Account Managers while owning strategic agency relationships and driving revenue growth through upsell, cross-sell, and retention initiatives for a CTV performance advertising platform.
Client Account Manager, Large Customer Sales
Manage and grow relationships with large tech advertisers and agencies on Reddit's advertising platform. Lead campaign execution, optimizations, and internal operations while mentoring team members.
Sr. Client Partner, Tech & Telco
Develop and grow relationships with strategic Tech & Telco advertisers at Pinterest. Drive revenue through tailored media strategies, executive relationship management, and new business development.
Partner Director, Household Essentials
Partner Director drives client outreach, proposals, and converts partners into long-term strategic relationships with individual quota ownership. Requires 8+ years in partnerships/sales, digital media/advertising experience, and strong communication skills.