Senior Strategic Account Executive

Responsibilities

• Cultivate continued growth of key use cases by strategic Martech ISV customers on the Twilio platform, especially in messaging and email products.
• Own highly analytical and consultative sales cycles to retain business in competitive vendor sourcing cycles, expand into new use cases, and win new Martech ISV customers.
• Partner cross-functionally with services, product, and finance to develop and execute long-range account plans.
• Act as the voice of the customer to Twilio’s product, finance, and carrier relations teams.
• Stay abreast of key industry initiatives and new capabilities in AI, data, and communications spaces.
• Manage critical escalations and design account support strategies for maximum customer satisfaction and retention.
• Deliver strategic outcomes in long-term, high-stakes negotiations capturing long-term growth for Twilio and customers.

Requirements

• 5-8+ years of combined experience in major account or strategic sales managing or leading quantitative, highly analytical products or solutions.
• Comfortable working with business and highly technical leaders, influencing understanding and building supportive partnerships.
• Analytical account development strategy using data to find opportunities and prove value.
• Demonstrated track record managing business forecasts and financial models for 8-figure deals and annual revenue under management.
• Entrepreneurial mindset with appetite to define process and build programs.
• Record of delivering market-driven results to scale and enterprise customers.
• Excellent verbal and written communication skills (English).
• Bachelor’s Degree or equivalent years of experience.

Nice-to-Haves

• Builder mindset aligning technical potential with successful sales outcomes; previous experience in technical engineering disciplines, Sales Engineering, or FDE preferred.
• Deep experience working with telecom companies including SMS aggregators, carriers, or global communications platforms.
• Domain expertise from quantitative industries such as advertising optimization, investment banking, security, or commodity trading.
• Software, SaaS, CPaaS, or PaaS experience.
• Demonstrable fluency in using AI for personal efficiency or wide problem analysis.