Senior Product Manager – Platform Services
Owns strategy and roadmap for foundational platform services and APIs powering internal product teams. Requires 5+ years PM experience building developer-facing platform capabilities with strong technical depth in APIs, identity, and workflow orchestration.
Key Responsibilities
- Own the strategy and multi-year roadmap for platform services product areas to achieve strategic outcomes and increase wallet share.
- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
- Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create compelling business cases and quantify ROI.
- Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking to ensure concepts are valuable and feasible.
- Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
- Understand the broader product portfolio and how solutions work together to create value for customers.
- Participate in industry events and lead customer and partner facing engagements as a product expert.
- Understand competitive landscape.
- Inspire, energize, and motivate cross-functional teams.
Requirements
- Bachelor’s Degree in computer science, engineering, or a related technical field.
- 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.
- Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.
- Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
- Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work.
- Strong written and oral communication skills with internal and external stakeholders.
- Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus.
- Experience managing SaaS or PaaS products.
Nice-to-Haves
- Experience working in healthcare technology.
- Familiarity with Design Thinking.
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