Senior Manager, Strategic Account Management- Mid-Market
Leads a team of senior Account Managers focused on retaining and growing mid-market retail and services merchants for Square. Provides coaching, manages performance, drives revenue, and collaborates cross-functionally as customer voice. Requires 15+ years in sales/account management and 5+ years managing teams.
Responsibilities
- Lead a distributed team of up to 6-8 senior Account Managers, each with a book of business of 175 accounts
- Retain your portfolio in a challenging and competitive environment
- Provide 1:1 coaching and performance management to your team members
- Serve as an escalation point for customer challenges, including meeting with customers in-person monthly to quarterly
- Act as an upmarket services expert and engage with product teams to serve as the customer voice for upmarket sellers with past success working with executive internal stakeholders
- Create operational efficiencies through stream-lined repeatable processes
- Foster cross-functional collaboration through beta programs, co-marketing, product insights and more
Requirements
- 15+ years total experience in Business Development, Sales or Account Management
- 5+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
- Experience identifying opportunities and independently developing plans of action on behalf of your team
- Excellent written communication for all audiences, including internal senior stakeholders
- Experience working cross-functionally with product teams to serve as the voice of the customer
- Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins
- Experience managing teams with high volume books and driving efficiency
Compensation
Zone A: $217,800 - $326,800 Zone B: $202,600 - $303,800 Zone C: $191,700 - $287,500 Zone D: $185,200 - $277,800
Amounts include target variable compensation. Pay varies by location zone based on cost of labor.
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