# Senior Manager, Operations
**Company:** [Checkr](https://hotfix.jobs/companies/checkr)
**Location:** Nashville, TN
**Salary:** $113K-$141K
**Experience:** 7+ years
**Skills:** People Management, Team Building, Data Analysis, Process Improvement, Cross-Functional Collaboration, Training Program Design, Customer Feedback Management, Operational Frameworks, Project Leadership, Strategic Planning
**Posted:** 2026-05-13
> Leads and scales Manual Verifications team for enterprise mortgage customers, ensuring high accuracy and speed. Drives processes, training, product improvements, and cross-functional partnerships with 7+ years operations management experience.
## Job Description
## Responsibilities

- Build, mentor, and scale a team of verification specialists servicing the enterprise mortgage customer base
- Serve as a company and product expert, representing the team and its service externally to customers
- Proactively manage the customer feedback loop, efficiently fielding requests and needs, and rapidly translating them into impactful solutions
- Develop and implement robust frameworks and processes to consistently meet and exceed the high standards of Checkr’s customers
- Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members
- Identify and spearhead product and operational improvements in close collaboration with Product, Engineering, and Customer Success teams
- Partner with executive leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables

## Requirements

- 7+ years or more of management experience in operations or a related production field
- 5+ years of experience in a people management role (managers and individual contributors)
- 2+ years of experience in leading projects or peers to achieve common goals
- Proven experience building, scheduling, managing and scaling high-performing teams
- Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions
- Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients
- Strategic and Process-Oriented: Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies
- Mentorship and Data-Driven Problem Solving: Develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions
- Collaborative and Communicative: Works cross-functionally, navigates multiple systems, and clearly conveys expectations, feedback, and updates
- Organized and Adaptable: Balances priorities, meets deadlines, delivers quality work, and effectively responds to change
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

## Compensation

- On-target Earnings OR Base Salary range (Nashville, TN): $113,000—$141,000 USD
- 100% medical, dental and vision coverage
- Unlimited PTO policy
- Monthly wellness stipend
- Learning and development allowance
- Competitive compensation and opportunity for advancement
**Apply:** https://hotfix.jobs/jobs/senior-manager-operations-at-checkr-12cbe187-062f-4397-8f0b-676791600203
**Canonical:** https://hotfix.jobs/jobs/senior-manager-operations-at-checkr-12cbe187-062f-4397-8f0b-676791600203